ACTT Program Assistant

Job Description

Job Description

Blue Ridge Health is currently seeking an ACTT Program Assistant to be part of our Behavioral Health Team in Waynesville, NC.

What We Offer You:

• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• Supplemental accident insurance available
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)
• Flexible Work Schedules Considered
• Needs Accommodations Programs
• Mental Health Resources
• Telework Opportunities Considered
• Tuition Reimbursement Program

What You'll Do:

This ACTT Program Assistant is responsible for providing administrative support for our Assertive Community Treatment Team (ACTT) by organizing, coordinating, and monitoring all non-clinical operations of ACTT under the supervision of the ACTT Team Leader. Responsibilities include:

• Manage incoming and outgoing mail.
• Respond to the public and service recipients who call or visit the office by:
  • Coordinating and triaging communication between staff and service recipients.
  • Addressing urgent situations, including temporarily managing the situation until other staff can respond.
  • Responding with respect and compassion to behaviors influenced by mental health symptoms.
  • Reporting unusual or concerning behaviors or symptoms.
  • Determining when and how quickly calls should be referred to other staff.
• Serve as the primary point of contact for communication among ACTT team members as they perform their duties at various locations throughout the community.
• Remain calm and professional when interacting with upset or angry consumers, family members, or members of the general public.
• Coordinate the approval and submission of HR documents, including staff timesheets, travel reimbursement forms, leave requests, and on-call forms, as requested by the ACTT Coordinator.
• Ensure completion and proper filing of all initial intake documentation, including Consent for Services, Green Financial Sheet, Consumer Admission Form, and STR Registration. Ensure annual updates are completed as needed.
• Support schedule coordination and management, including tracking client appointments and ensuring scheduled events are considered when developing the daily work plan.
• Coordinate authorization information, including:
  • Tracking expiration dates for authorizations and PCPs.
  • Submitting authorization requests in a timely manner.
  • Submitting and tracking registration checklists and program reports.
  • Maintaining accurate client demographic information.
  • Reviewing documents for completeness before submission.
• Coordinate company vehicle maintenance and scheduling.

What We're Looking For:

• High School Diploma or GED.
• Strong computer and typing skills, with the ability to communicate clearly and professionally with patients, families, and coworkers.
• Ability to follow written and verbal instructions, record basic information accurately, and report observations or concerns to a supervisor.
• Ability to build respectful, professional relationships with patients, coworkers, and community partners.
• Ability to work effectively as part of a multidisciplinary team.
• Ability to work respectfully with people from diverse cultural backgrounds and respond appropriately to different needs, perspectives, and experiences.
• Willingness to complete training related to cultural awareness and the diverse populations served by Blue Ridge Health.

About Blue Ridge Health:

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

Blue Ridge Health Services promotes a supportive and inclusive culture, sensitive to the diversity of the individuals we serve and our workforce. Challenging unconscious bias, inviting a culture of individual expression, and ongoing sensitivity to organizational practices are fundamental of staff expectations. This focus contributes to the importance of Blue Ridge Health’s investment to advance as a culturally competent organization.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.