Service Technician - Fire & Safety Systems

Relapath is currently looking for a Service Technician for Fire and Safety Systems in Ypsilanti, MI. This is a full-time, direct-hire position with competitive compensation and excellent benefit package.
Key skills:

1. 1-2 years experience servicing and repairing fire and security systems

2. Ability to document records and reports of assessments/audits of systems

Key Responsibilities:

• Assist in the service of security and fire systems hardware.

• Collaborate with team members to ensure compliance with regulatory requirements.

• Adhere to all company policies and industry regulations.

• Assist in creating documentation and reports for security assessments and audits.

• Accurately maintain inventory records for all hardware.

• Maintain tools, vehicles, and equipment and keep parts and supplies in order.

• Provide excellent customer service by responding to support requests promptly and professionally, ensuring user satisfaction.

• Performs other related duties as assigned.

Performance Objectives

• Complete assigned training modules and certifications within specified timelines.

• Deliver quality service and support that meets or exceeds customer expectations.

• Maintain timely and accurate service documentation.

Qualifications:

• High school diploma or equivalent required.

• Valid driver’s license and clean driving record.

• 3+ years of experience in a service role supporting fire systems, security systems, access control systems, and CCTV systems.

• Experience servicing Kidde, DMP, Digital Watchdog, Notifier, and AiPhone preferred

• NICET 1

Key Traits for Success:

• Familiarity with iPhone/iPad and best practices.

• Strong problem-solving and analytical skills.

• Excellent communication and interpersonal abilities.

• Ability to work well in a team environment.

• Eagerness to learn and adapt to using hand and power tools.

• Attention to detail and commitment to accuracy.

• Time management and organizational skills.