Customer Engineer

Field Service TechnicianHere are some of the tasks that our field service technicians do each day:Perform minor maintenance, repairs, and component replacement at the module level.Maintains parts inventory and related records.Provides status reports throughout the service repair.Diagnose problems based on the information provided in the call and through the error logs on the ATM.Responsible for ownership of customer issues until resolution according to SLA agreements.Practices security safety procedures when working with ATM's and or within financial institution.Complete Client specific Training and certifications.Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.The Field Service Technician position may require the following:May require bending/squatting, walking/standing /sitting for prolonged periods.May require prolonged travel based on your service area.Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.).You may be dispatched daily on a call-by-call basis or have a daily schedule.You may be required to work on rotating shifts, nights, and or weekends.Basic Qualifications:High School Diploma or equivalent 0-1 years of related experience.Reliable transportation.An Android smart phone to receive work orders on and access support documentation.Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common.