Senior Implementation Engineer

Reports to: Vice President Solutions & ServicesLocation: Remote USAAbout ProsciaProscia is revolutionizing pathology, the last major frontier in healthcare to embrace digital. As a leader in pathology AI software, we are empowering pathologists and scientists to transition from traditional microscope-based workflows to digital, AI-driven approaches, unlocking new possibilities in precision medicine.The digital pathology market is experiencing explosive growth as advances in AI enable unprecedented insights into diseases like cancer. Pathology is central to medicine, and the shift to AI-powered solutions is not just modernizing workflows—it’s transforming how diseases are diagnosed, treated, and understood. Predictions for the future of pathology show a tidal wave of adoption, with experts describing the field as “poised for the next major breakthrough” in healthcare innovation.Backed by over $100 million in funding from leading healthcare and technology investors, Proscia is at the forefront of this revolution. Joining Proscia means being part of a company at the cutting edge of healthcare innovation, where the possibilities are limitless. With the convergence of AI, precision medicine, and digital pathology, we’re not just changing pathology—we’re redefining what’s possible in medicine.About Solutions & ServicesSolutions & Services sits at the intersection of our customers, our technology, and how Proscia delivers value. We connect the customer journey from early discovery and solution design through implementation and go-live, working closely with Sales, Product, Engineering, Technical Support, and Operations.Our goal is to make implementations more predictable and easier to scale: understand customer needs early, use proven approaches where possible, execute with strong technical discipline, surface risks quickly, and turn what we learn from each deployment into a better experience for the next customer.Role OverviewThe Senior Implementation Engineer is a hands-on technical delivery role responsible for implementing Proscia’s digital pathology solutions for customers. This person owns the technical implementation from readiness through go-live stabilization and works closely with Solution Architects, Project Managers, customers, Product, Engineering, and Technical Support.ResponsibilitiesLead the technical implementation of customer deployments, from readiness and installation through configuration, integration, testing, acceptance, and go-live stabilization.Work with Solution Architects to turn approved solution designs into technical configurations that meet customer requirements and Proscia standards.Work with Project Managers to plan technical work, manage customer prerequisites and dependencies, and keep technical milestones on track.Configure and deploy customer environments across application, infrastructure, networking, storage, identity, and integration components.Implement and troubleshoot integrations across customer infrastructure, networks, storage platforms, identity systems, and upstream/downstream systems.Execute and validate data migrations, imports, and transfers when needed, and verify data completeness and integrity before cutover.Diagnose and resolve complex technical issues across application, infrastructure, networking, storage, and integration layers.Identify technical risks and blockers early, explain their impact, and work with the right teams to resolve them.Own technical readiness for customer testing, validation, acceptance, go-live, and transition to Technical Support.Develop scripts, automation, and reusable deployment tools using Git, peer review, testing, and established SDLC and change-management practices.Capture recurring deployment issues, product gaps, and lessons learned, and share them with Product, Engineering, and the implementation team.Mentor Implementation Engineers and help raise the technical bar across the team.Improve deployment standards, documentation, and working practices so the team can deliver consistently across customers.Experience & Technical RequirementsTechnical ExpertiseStrong hands-on experience with Linux and Windows operating systems, including command-line operations and system troubleshooting.Proficiency with scripting and automation using Bash, PowerShell, Python, or similar technologies.Strong understanding of web-based application architectures, networking, DNS, SSL/TLS, certificates, firewalls/proxies, identity/SSO, RBAC, and enterprise security fundamentals.Hands-on experience deploying and supporting applications in AWS and/or Azure, including compute, storage, identity, databases, and networking.Experience with enterprise storage technologies such as AWS S3, Azure Blob Storage, NFS, or similar.Working knowledge of SQL and relational databases, with the ability to query, validate, and troubleshoot data during implementations, integrations, and migrations.Experience deploying, configuring, and troubleshooting containerized applications using Docker and/or Kubernetes in enterprise or production environments.Working knowledge of enterprise integrations, including REST APIs and file-based interfaces. Experience with healthcare or laboratory environments such as LIS, HL7/FHIR, clinical imaging, scanners, DICOM, or digital pathology workflows is preferred.Experience integrating enterprise applications with identity providers, storage systems, network infrastructure, and upstream/downstream clinical or business systems.Ability to troubleshoot distributed systems across application, infrastructure, networking, storage, and integration layers.Experience with infrastructure as code or configuration management tools such as Terraform or Ansible is preferred.Professional Experience & Skills7+ years of experience in enterprise IT, technical implementation, solutions engineering, professional services, or related roles.Proven ability to lead complex technical implementations, make sound technical decisions, manage risk, and escalate issues when needed.Strong customer-facing communication skills and the ability to explain technical solutions to engineers, IT teams, architects, and senior customer stakeholders.Ability to connect technical decisions to customer workflows, implementation outcomes, and long-term supportability.Experience handling technical responsibilities across multiple customer projects while maintaining quality and follow-through.Takes ownership, raises risks early, improves how the team works, and follows issues through to resolution.Beyond Just WorkAs a company in healthcare, we want our people to be happy and healthy, in and out of the office. In addition to competitive pay, we ensure everyone on our team is supported with savings, schedule, and insurance options that promote long-term health and personal growth.Our office environment is designed for creativity and agility: with walls as notepads and couches for collaboration. We’re located in the heart of Philadelphia, with views of the city so you can spend your time focusing on what matters most.At Proscia, we don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. Proscia is proud to be an equal opportunity workplace.DepartmentCustomer ExperienceEmployment TypeFull-TimeMinimum Experience