Lead Technical Support Specialist
GE Vernova Inc.
Providing technical support for customers, the full-time remote Lead Technical Support Specialist will manage case requests from initiation to resolution, investigate technical issues, and maintain customer relationships. Key responsibilities: Deliver ongoing technical support and manage case activities through various communication channels Investigate and resolve technical problems, collaborating with Product Line groups to ensure timely closure Maintain accurate records in quality management and customer relationship management tools, while preparing documentation and reports for customer reviews Required qualifications: Engineering degree or Technologist Diploma with related work experience Minimum 5 years of industry experience, including 5 years in Monitoring & Diagnostics Strong knowledge of GE Vernova Monitoring and Diagnostics devices Ability to set up equipment and reproduce customer-reported issues Willingness to provide on-call and after-hours support as needed #J-18808-Ljbffr GE Vernova Inc.
Vacancy posted 4 days ago
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