Pharmacy Care Coordinator

Job Summary Our client is seeking a Pharmacy Care Coordinator responsible for managing high-volume inbound and outbound calls to support medication adherence, prescription refills, provider follow-ups, and member outreach in a fast-paced call center environment. Key Responsibilities Manages high-volume inbound and outbound calls to support medication adherence, prescription refills, provider follow-ups, and member outreach in a fast-paced call center environment. Strong multitasking skills, the ability to navigate multiple systems, and delivering accurate information to members, providers, and clinical staff. Reviewing prescription claim documentation, handling escalated inquiries across various communication channels, translating prescriber notes, and supporting Medicare drug-related issues. Provides administrative support and participates in quality improvement initiatives. Strong customer service, professionalism, organizational skills, and strict adherence to HIPAA and compliance policies are essential. Qualifications High School Diploma or GED. Experience working for a healthcare organization or pharmacy. Preferred: Texas Registered Pharmacy Technician. Skills Proficiency with Microsoft Office products. Experience in call centers handling about 70 calls a day. Strong customer service and organizational skills. Benefits Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances). Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)). 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1). Short Term Disability Insurance. Term Life Insurance Plan. Required Employment / Compliance Language Medix provides equal employment opportunities to all employees and applicants. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA). Any required state or Joint Commission training is compensated at the state or local minimum wage rate. Background Check As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients. #J-18808-Ljbffr