Customer Experience Specialist
Full-time
City Kia Of Orlando
Customer Experience Specialist (CSI) City KIA – Orlando, FL is growing, and we are looking for energetic, customer-focused professionals to join our Customer Experience Team. If you have experience in hospitality, guest services, hotels, theme parks, retail, call centers, or customer service — we want to meet you. Former Disney, Universal, SeaWorld, and hotel industry employees are encouraged to apply. Responsibilities
- Follow up with customers by phone, text, and email
- Assist with CSI surveys and customer satisfaction
- Resolve customer concerns professionally
- Maintain accurate CRM notes and communication
- Work closely with sales and service teams
- Create a positive VIP customer experience
- 3+ years of customer service experience preferred
- Strong communication and problem-solving skills
- Professional, organized, and team-oriented
- Bilingual is a plus
- Competitive Pay
- 401(k) Match
- Health, Dental & Vision Insurance
- Paid Time Off
- Career Growth Opportunities
Vacancy posted a month ago
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