Software Quality Analyst (Coordinator of Confidence)

Introduction RTA is looking for a Software Quality Analyst . This role helps ensure our software is reliable, usable, and ready for the fleet teams who depend on it every day. You will work closely with Product, Engineering, Support, Implementation, and Customer Success to understand requirements, identify risks, validate customer workflows, document defects clearly, and help the team make better release decisions. Responsibilities Plan and Execute Quality Strategies You will help determine what needs to be tested, how deeply it needs to be tested, and what risks matter most. That may include exploratory testing, structured test cases, regression testing, release validation, data validation, automation‑assisted testing, or workflow‑based scenario testing. Validate Real Customer Workflows You will think through how fleet maintenance users actually work: creating and managing work orders, maintaining assets, managing parts, processing inspections, reviewing reports, updating records, and depending on the system to be accurate. Collaborate Across Teams You will work closely with Product, Engineering, Support, Implementation, and Customer Success to clarify requirements, identify risk areas, validate expected behavior, and provide timely feedback. Document Defects and Findings Clearly You will log defects with clear reproduction steps, expected versus actual results, screenshots or recordings when useful, customer impact, severity, and supporting context. Improve Requirements and Acceptance Criteria You will help spot ambiguity, missing edge cases, workflow gaps, and assumptions before they become production issues. Contribute to Automation and Repeatability You do not need to be a pure automation engineer, but you should be comfortable with the idea that repeatable quality work should become more efficient over time. You may work with tools such as Katalon, Playwright, or similar systems to support automated or semi-automated validation where it makes sense. Use AI-Enabled Tools Thoughtfully You will use AI-enabled tools to move faster and think better: generating test ideas, summarizing requirements, identifying edge cases, drafting test scenarios, reviewing bug histories, improving documentation, and creating repeatable workflows. Champion the Customer Experience You will keep the end user in mind in every test scenario, anticipating issues that could slow down, confuse, or disrupt the people who rely on our software to do essential work. Contribute to Continuous Improvement You will proactively suggest improvements to how we write requirements, test features, document workflows, validate releases, use automation, and apply AI-enabled tools to quality work. Qualifications 5+ years of experience in software quality, QA, product testing, application testing, release validation, or a similar role. Experience testing SaaS, web applications, business software, workflow‑heavy systems, or other customer‑facing software. Experience with exploratory testing, regression testing, structured test cases, requirements validation, and defect documentation. Experience working with Product Managers, Software Engineers, Support, and other cross‑functional teams. Strong written communication. Clear, structured, no fluff. Experience with issue tracking, documentation, or test management tools such as Jira, Confluence, or similar systems. Ability to understand customer workflows and translate them into thoughtful test scenarios. Ability to prioritize testing based on risk, customer impact, release scope, and business importance. Familiarity with AI‑enabled tools used for research, writing, summarization, analysis, workflow improvement, or productivity. Proficiency with Microsoft 365 products such as Outlook, Word, Excel, PowerPoint, Teams, and Sharepoint. Bachelor’s degree not required, but helpful, especially in a business, technical, product, or analytical field. Bonus Points and Nice to Haves Experience with Katalon, Playwright, or other test automation tools. Experience writing, maintaining, or reviewing automated tests. Experience with API testing using tools such as Postman, Swagger, or similar. Experience testing reports, dashboards, imports, exports, integrations, scheduled jobs, or background processes. Experience using SQL or database queries to validate application behavior or investigate data issues. Experience testing ERP, fleet, maintenance, transportation, logistics, CMMS, accounting, dispatch, or other workflow‑heavy business software. Experience working closely with Support teams to understand recurring customer issues and translate them into test coverage. Experience improving QA processes, release validation, regression suites, test documentation, or defect triage workflows. Use of AI‑enabled tools to materially improve how you test, document, analyze, or communicate. Triple Yahtzee if you are the person your current team already counts on to find the weird edge case before a customer does. Compensation & Work Location Total compensation for the role is between $80k and $100k DOE . This is a full-time, hybrid role based at RTA HQ in Glendale, Arizona. This position is classified as exempt and is not eligible for overtime pay. Physical & Travel Requirements Ability to sit or stand for extended periods. Ability to work at a computer for prolonged periods. Ability to travel up to 10%, with minimal travel based on business needs. Reasonable Accommodation RTA is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need a reasonable accommodation to complete the application process or perform the essential functions of this role, please notify us at View email address on click.appcast.io. Equal Employment Opportunity RTA is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. Employment Notices Employment with RTA is at-will. This means either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. Employment with RTA may be contingent upon successful completion of a background check and other pre‑employment screenings, consistent with applicable law. We cannot accept student visas or provide sponsorship at this time. #J-18808-Ljbffr RTA: The Fleet Success Company