Property Operations Manager

Description: Description:
WORK, PLAY & ENJOY LIFE WITH HERITAGE

Heritage Real Estate Company provides full-service property management for a diverse portfolio of premier assets across New Mexico, including Class A office buildings, specialty retail, mixed-use developments, and landmark destinations such as Sawmill Market and Park Square Market. Our work is rooted in stewardship, community engagement, and preserving New Mexico’s cultural heritage—while delivering exceptional service and long-term asset value for our tenants and ownership partners.

We are seeking a highly organized, detail-driven Property Manager to join our Albuquerque team. This role serves as the on-site operational lead and front-facing representative for Class A properties and is expected to deliver a white-glove, Class A tenant experience at all times.

Explore more about our exciting projects and team at

Full-time, salary-exempt position ranging from $57k-$68k DOE with benefits. Work will occur primarily in Albuquerque, NM.

Purpose

Reporting to the Vice President and working closely with senior leadership, the Property Manager is responsible for the execution, oversight, and accountability of daily operations, financial performance, tenant relations, and asset integrity for assigned Class A office and retail properties. Primary responsibility includes day-to-day management of the WaFd Bank Building in Downtown Albuquerque, with additional support across the Heritage portfolio as needed.

This role requires exceptional organizational discipline, professionalism, and follow-through. The Property Manager must consistently deliver Class A service standards, proactively manage landlord obligations, ensure compliance with lease and contract requirements, maintain accurate financial and AR controls, and anticipate operational risks before they impact tenants or revenue.

This is a salaried, exempt, on-site role requiring presence Monday–Friday, 8:00 AM–5:00 PM, serving as the front desk and primary office representative during business hours. Availability outside standard hours is required, as needed, to respond to urgent tenant, vendor, or life-safety matters.

This role will also provide operational coverage and support for Heritage Ascent (coworking) as needed.

Supervisory Responsibilities

• On-site engineers and maintenance staff (where applicable)
• Third-party janitorial, security, parking, and specialty service vendors

Essential Duties and Responsibilities

Front Desk Presence & Office Coverage

• Serve as the primary on-site representative for Class A office and retail properties during business hours (8:00 AM–5:00 PM)
• Deliver a polished, professional, and hospitality-driven experience to tenants, guests, vendors, and visitors
• Greet tenants and visitors, manage walk-ins, and ensure all interactions reflect Class A service standards
• Answer and route calls, emails, and walk-in requests appropriately
• Ensure the office, lobby, and common areas are professional, organized and presentation-ready at all times
• Provide coverage for Heritage Ascent operations as needed, including member assistance, and space coordination

Operational Oversight & Asset Management

• Maintain comprehensive oversight of daily property operations with a strong emphasis on accuracy, documentation, and consistency
• Conduct routine interior and exterior property inspections, including vacant suites, common areas, restrooms and building systems
• Walk vacant spaces regularly to assess condition, readiness, and leasing presentation
• Track and manage landlord obligations, lease requirements, critical dates, renewals, expirations, and compliance items
• Monitor building systems, service schedules, warranties and vendor performance to prevent service gaps

Financial Administration, Rent Collection & AR

• Manage rent collection, accounts receivable (AR), and follow-up on delinquencies in accordance with lease terms
• Coordinate with Accounting on posting rent, late fees, and additional charges
• Communicate professionally and discreetly with tenants regarding balances, billing questions, and payment status
• Process invoices accurately and on time; ensure proper coding, documentation, approvals, and posting
• Review monthly financial statements and budget-to-actual reports for accuracy and anomalies
• Track recoverable expenses, CAM bill-backs, operating expense pass-throughs, and reconciliations
• Lead preparation of annual operating and capital budgets and monitor performance throughout the year

Lease & Contract Administration

• Review and administer office and retail leases with a strong understanding of landlord and tenant obligations
• Ensure strict compliance with lease terms and enforce remedies when required
• Administer vendor contracts, insurance requirements, and service agreements
• Maintain organized, audit-ready records for leases, contracts, COIs, and key documents

Access Control, Parking & Credentials

• Manage building access systems, including creation, activation, deactivation, and auditing of access cards and credentials
• Oversee parking systems, access controls, validations, billing, and reporting
• Coordinate with parking vendors and internal teams to ensure accurate revenue tracking and tenant satisfaction
• Identify operational risks early and escalate issues before they impact tenants or revenue

Tenant Relations & Service Delivery

• Build and maintain professional, proactive relationships with tenants
• Respond promptly and effectively to tenant requests, concerns, and operational issues
• Coordinate tenant communications, notices, and operational updates
• Plan and execute tenant appreciation and engagement initiatives

Vendor & Team Management

• Establish performance expectations and accountability for vendors and service providers
• Solicit bids, negotiate contracts, and evaluate service quality and cost efficiency
• Lead, mentor, and evaluate on-site staff and engineers
• Ensure vendors adhere to property standards, schedules, and contractual requirements

Maintenance, Safety & Security

• Conduct routine property inspections and document findings
• Oversee preventive maintenance programs and work order systems
• Ensure emergency preparedness plans, life safety systems, and security protocols are current and enforced
• Coordinate with third-party security teams as needed

Construction & Tenant Improvements

• Manage tenant improvement projects from planning through completion
• Coordinate architectural plans, contractor bids, schedules, and construction activities
• Navigate City of Albuquerque approvals and inspections
• Enforce construction rules, regulations, and timelines

Additional Responsibilities

• Provide operational coverage or backfill support across the Heritage portfolio during vacancies, PTO, or transition periods, as needed
• Support emergency response, after-hours incidents, and life-safety situations when required, including coordination with vendors, first responders, and leadership
• Assist with portfolio-wide initiatives, audits, inspections, or compliance efforts as directed by leadership
• Take on additional responsibilities and special initiatives as needed to support assigned assets and the broader Heritage Real Estate portfolio

HC11

Requirements:

Qualifications

• Bachelor’s degree or equivalent relevant experience
• 3–4 years of demonstrated success in Class A commercial property management, construction oversight, leasing, or related fields
• Strong leadership, organizational, and problem-solving skills
• Outstanding verbal and written communication skills, with the ability to engage professionally and build positive rapport with clients, guests, and team members.
• Proven ability to manage multiple priorities, remain organized, and deliver exceptional service in a fast-paced, client-facing environment.
• High level of discretion, reliability, and a service-first mindset; consistently maintain a polished, professional appearance and demeanor.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfortable navigating various software systems, databases, and standard office equipment.
• Strong attention to detail with the ability to anticipate client needs and respond with poise and professionalism.
• Comfortable assisting with light physical tasks, including lifting up to 25 lbs., bending, and setting up meeting rooms or common areas.
• Flexible and calm under pressure, able to adapt to changing situations and resolve issues quickly and efficiently.
• Demonstrates a warm, welcoming attitude and understands the importance of hospitality in creating a positive client experience.
• Prior experience in reception, concierge, customer service, hospitality, or coworking environments is a plus.

Compensation details: 57000-68000 Yearly Salary

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