Warranty Salesforce Customer Intake Associate

Job Description

Job Description

**Recruiter Notice:** We’re currently accepting applications directly from candidates only. Recruiting agencies, consider this your well-earned coffee break.

This position is based in Cedartown, GA. There is no relocation reimbursement for this position.

Job Summary:

The Warranty Salesforce Customer Intake/Setup Associate is responsible for the accurate and timely entry of dealer product registrations into Salesforce. This full-time position takes dedicated ownership of the registration intake and customer setup process and communicates with dealers to explain the warranty registration process and resolve incomplete submissions.

Key Responsibilities:

• Maintains a professional, detail oriented, customer centric courteous, and solution-based demeanor in all interactions with Dealers and across departments.
• Dealer Registration Entry: Receive and enter dealer submitted product registrations into Salesforce accurately and in a timely manner, maintaining virtually error free data entry across a high monthly volume.
• Customer Account Setup: Create and update customer and equipment records in Salesforce, ensuring each registration includes complete and accurate customer, dealer, model, and serial number information.
• Process Ownership: Serve as the dedicated owner of the dealer registration and customer setup process, providing a single, consistent point of accountability for registration intake.
• Documentation Verification: Review registration submissions for completeness and accuracy, and follow up with dealers to resolve missing or conflicting information.
• Communication: Serve as the point of contact for dealers regarding registration status. Clearly and professionally explain the warranty registration process, requirements, and next steps.
• Records Management: Maintain accurate and organized records of all registrations and customer setups for future reference and audits.
• Backlog Management: Prioritize and work through registration queues to keep data entry current and prevent backlog.
• Reporting: Provide regular reports on registration volume, processing times, and data accuracy to the Warranty Supervisor and Service Manager.
• Collaboration: Work closely with the Warranty and Service teams to ensure registrations support accurate warranty coverage determinations.
• Training: Provide guidance to dealers on proper registration submission and documentation requirements.
• System Updates: Ensure Salesforce records remain current with the latest customer, dealer, and product information.

Key Qualifications:

• Education:
  • High school diploma or equivalent required.
  • An associate’s degree or coursework in business administration or a related field is preferred.
• Experience:
  • 1+ years of experience in data entry, administrative support, or customer service.
  • Familiarity with Salesforce or other CRM systems is a plus; no technical experience required.
• Technical Knowledge:
  • General familiarity with Automotive, tractor, or equipment product lines is helpful but not required.
  • Ability to accurately interpret dealer-submitted registration information, including customer, model, and serial number data.

Skills:

• Exceptional attention to detail, with the ability to enter data virtually error-free.
• Articulate written and verbal communication skills for speaking with dealers and explaining the warranty process.
• Strong process orientation, follow established procedures consistently.
• Ability to manage a high volume of data entry while meeting deadlines.
• Comfortable learning and working in Salesforce, SAP, and the Office Suite.
• Customer service orientation, with the ability to manage difficult situations with professionalism.