Care Coordinator (Care Coordinator II)

Department Overview This is a clinical role that is vital in supporting the work of the nurse coordinators and physicians and Advanced Practice Providers within the Knight Cancer Institute through independently performing a variety of clinical administrative and technical functions. The Care Coordinator performs activities that are system-focused, ensuring the care is seamless across providers and the care continuum. Care coordination is the task of bridging gaps between facilities, specialists, labs, community resources, and primary care. This position coordinates and manages all the non-nurse patient caseloads, working with the providers on clinic day by providing clinical support with order entry, coordination of appointments for pre‑transplant and post‑transplant appointments and procedures to a specialized patient population. This position reviews patient records with the provider in order to provide coordination of the patient needs during clinic visit and through the episode of cancer treatment. The incumbent takes direction from nurse coordinators and physicians but must use independent judgement in implementation of those directions. The incumbent helps to build and maintain good working relationships with the internal institutional departments that provide services to the Knight Cancer Institute patients. Function/Duties of Position Patient management - Responsible for coordinating and managing the non‑nurse aspects of the patient's clinical care process. Reviews the plan of care to ensure it is being executed correctly. Works with the provider in clinic by providing support with order entry, AVS preparation, medication refills and provides non‑nursing support and education to the patient and family. Places lab and scheduling orders and follows up with patient to communicate appointment time. Monitors the Epic inbox for messages that need attention from the patient, providers, and RNC and handles messages within certification scope. Monitors Epic for refill requests and manages appropriately. Provides education and documents patients glucose meter use and pulse reading. Performs authorizations and refill requests. Care coordination - Ensures patients follow through with outside referrals to other specialties, labs and diagnostic imaging. Coordinates hospital admission and cell collection with inpatient and ancillary services needed for the bone marrow transplant patient and donor. Communication - Provides program information and education to patients, family members, and referring physician office staff. Participates in multidisciplinary patient conferences, providing information on patients' status to support decision making related to patients' processes. Acts as communication link with physicians, referring physician offices, inpatient team, and the Ambulatory Oncology clinic. Provides accurate patient information. Responds to voice mail and email messages based on priority of patient process but with no more than two‑day turnaround time for response. Attends MD/department team meetings as appropriate. Triage and responds to patient questions in MyChart, phone call, email, and fax in regard to scheduling or care issues within scope or escalates to RNC. Documentation/Data Management - Documents legibly, concisely and completely to ensure that others can accurately assess the status of patients' progress by reviewing that documentation. Uses established checklists and sign‑out procedures appropriately. Participates as assigned with database input. Monitors the active department tracking tools and provides real‑time updates. Initiates and implements processes to facilitate new protocol implementation and tracking tools. Program Coordination - Responsible for tasks such as arranging satellite clinics, works with TC and RNC to ensure patient results and orders are completed, monitored and updated in EPIC. Attends weekly huddles with provider and RNC to develop and review plan of care with the care team. Orders and schedules ancillary services and procedures and communicates to the patient. Other tasks and duties as assigned - Includes all additional responsibilities as delegated. Required Qualifications Three years’ experience in a hospital or hospital‑based clinic setting. High‑school diploma or equivalent. BLS certificate within 30 days of hire or prior to independent practice, whichever comes first. Must have one of the following qualifications: Completion of a nationally recognized accredited medical assistant training program, including a practicum (externship) of at least 160 hours. Successful completion of a formal medical services training program of the United States Armed Forces. Current Oregon Emergency Medical Technician (EMT) license (basic or advanced) and national EMT registration with the National Registry of Emergency Medical Technicians (NREMT). Current Oregon Practical Nurse License. For dental school hires only as an alternative: Completion of a Dental Assistant training program and successful completion of the DANB exam. MA certification from a nationally recognized and accredited certifying body upon hire or by the completion of the probationary period. Any applicable certifications or licensures must be maintained for the duration of employment. Ability to work independently and as a member of the team, including leadership. Knowledge of patient flow and back‑office functions. Ability to effectively and efficiently perform chart scrubbing and panel outreach activities. Demonstrated strong analytic skills, including displaying and interpreting data. Proficiency with EPIC, Microsoft Office including Excel, Word and PowerPoint. Ability to manage time‑sensitive competing demands and meet deadlines. Working knowledge of medical terminology. Strong relationship‑building skills, excellent communication skills, exceptional customer service skills, and high sensitivity to patient needs. Demonstrated knowledge and attention to the needs of Special Needs patients and their caregivers and families. Preferred Qualifications Experience with Epic and Cadence (scheduling module). Additional Details This position works in an extremely fast‑paced and hectic environment with many interruptions, multiple demands, and conflicting priorities. It requires dealing with phone noise, many simultaneous conversations and frequent interruptions. Work schedule is five days a week; 8 hours per day. Requires the ability to sit, stand, and walk quickly throughout the hospital campus buildings, and to walk back and forth from office to clinic many times each day. Heavy use of phone, personal computers, and the electronic medical record systems. Requires communication in a respectful, caring and non‑judgemental manner. All are welcome. #J-18808-Ljbffr UNAVAILABLE