Data Analyst

Access Center Coordinator

Elliot Health System's Access and Command Center is the hub for connecting patients to where they need to be, when they need it. We offer a suite of services that meets our patients' needs from new patient primary care scheduling, imaging scheduling, prior authorization and much more. If you are passionate about customer service, love to help people, and enjoy being part of a dynamic team, we'd love to have you join us! We offer a hybrid work schedule, a fun, collaborative environment, and an in-house trainer who can show you all you need to know!

The key role of the Patient Assistant Coordinator is to ensure that patients, referring providers and other customers receive timely, efficient, and high-quality service.

Initiate and coordinate registration and scheduling for new patient appointments.

Documents all patient demographic, medical, financial, and referral information into Epic within compliance

Triage incoming calls, and handle professionally

Obtains all patient information required by the providers prior to an appointment

Keeps supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health System

High school diploma or GED

2 years of Health Care experience, or 2 years of contact center environment type of work, Required

Prior customer service work experience, Required specifically, in a contact/call center environment

Ability to handle a high volume of calls and work in a fast-paced environment

Epic Experience, Preferred

Health, dental, prescription, and vision coverage for full-time & part-time employees

Short term, long term disability, Accident insurance, & life insurance

Tuition Reimbursement

Referral bonuses

Accrued earned time for full-time & part-time employees

403b Retirement plans, with generous employer contributions

And more!