Manager, Safety & Security

Security Manager

The Security Manager will be involved in all aspects of supporting the Nashville Soccer Club (NSC) Security Department and security contractors. This candidate must possess strong interpersonal communication skills while interfacing with numerous computer software systems. The Security Manager will oversee the day-to-day physical security of the Nashville Soccer Club (NSC) stadium and contribute to the oversight of the public safety posture of the stadium. The Security Manager will be required to work non-traditional hours that include nights, weekends, and holidays. The Security Manager will report to the Director of Safety and Security at Nashville Soccer Club (NSC).

Roles and Responsibilities

• Manage the 24/7 stadium security department, which includes training, scheduling, and project development
• Hire, train, coach, motivate and provide performance evaluations for security staff personnel who report into the department
• Assist with training and exercises, including content development and delivery
• Maintain paperless associate files for the Security Department
• Must be highly organized and meticulous about task management
• Lead the Security Department as a user of numerous software systems used by the security department and other departments within Nashville Soccer Club (NSC)
• Manage the inventory and assets of the security department
• Maintain an effective electronic/hard key access management program
• Manage CCTV and all security programs and technologies used at the stadium
• Develop and implement security policies and procedures for the stadium
• Administer security measures and provide operational support, ensuring a safe environment for visitors, fans, and employees
• Maintain and implement the fire safety, emergency preparedness, and life safety policies and procedures
• Liaise with Human Resources to ensure company-wide compliance with all H&S guidelines and policies
• Maintain and review licensing for organization and personnel
• Oversee electronic tracking of all incidents along with reporting procedures
• Administer facility security, access, and key control systems and radio communications
• Manage quality assurance for all policies, procedures, and technologies
• Ensure security measures comply with State, Federal, and league requirements
• Assist in preparing and managing the department's operating budget and contribute to any capital expense requests
• Develop effective working relationships with local agencies, including Metro Police, Fire Departments, and EMS
• Ensure the delivering of exceptional customer service and public relations
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well
• Readily accepts feedback from others and provides vision and inspiration to peers and subordinates
• Displays enthusiasm, passion, and optimism

Qualifications Requirements

• Minimum 3 years of experience in Security, Law Enforcement, or the Military within the Sports & Entertainment Industry
• Proficiency in Microsoft products including Word, Excel, Publisher, PowerPoint; Vizio; Outlook
• Experience operating 24/7 Software or ISS 24/7, Visitor Management Systems, Avigilon Control Center, Genetec VMS (or like systems)
• Comfortable training groups or individuals about operating systems
• Ability to work flexible hours, including evenings, weekends, and holidays
• Previous effective leadership experience and managerial roles
• Proven ability to lead, understand and communicate effectively
• Proactive approach toward day-to-day activities and effective planning
• Ability to enhance and lead a positive and encouraging work environment
• Skilled at building positive, professional relationships with both internal and external partners
• Proven to perform well under pressure, including strong ability to multitasking
• Experience with innovative optimization of leading performance standards for Security processes
• Ability to work within a team and independently
• Work in compliance with the provisions of the Occupational Health & Safety Act
• Available to work evenings and weekends and on-call as required
• Thorough knowledge of CCTV, fire alarm systems, computerized access control systems, and wireless radio communication
• Maintain an effective employee & visitor photo ID & credential program