Guest Services Supervisor Zoo

Guest Services Supervisor

The Guest Services Supervisor plays a key role in the effective management of the Guest Services Department, working under the guidance of the Guest Services Manager. This position entails overseeing daily operations within the department, which includes coaching, onsite training and managing all Guest Services staff. A primary responsibility of the Supervisor is to ensure that the team delivers exceptional service to all guests, thereby enhancing the overall guest experience.

Day to Day Responsibilities

• Promote Sales: Actively suggest and promote General Sales, Memberships, Wild Encounters, and Audubon Attractions during every transaction.
• Guest Management: Greet guests in all areas, manage crowds effectively, and promptly assist with any questions or concerns.
• Professional Appearance: Maintain a friendly, neat, and professional appearance that aligns with the Audubon image.
• Communication: Use the appropriate short-wave radio for effective communication.
• Policy Compliance: Adhere to all departmental and Audubon Nature Institute policies as outlined in the company and guest services handbook.
• Team Relations: Foster and maintain professional relationships with fellow employees, vendors, and third-party partners.
• Flexible Support: Be willing to work at any Guest Services location that requires assistance, provided you receive at least one week's notice in advance. Additionally, be available to work two after-hours events each month and all events that require Guest Services Supervisors.
• Attractions Safety: Ensure the safety of others and make sure that all employees are following the safety rules and regulation.
• Employee Development: Assist with employee development planning and create and implement new ideas to motivate other leaders and staff.
• Cash Handling: Monitor cash handling audits and authorize voids/refunds as needed.
• Coaching and Termination: Assist in leading employee coaching sessions and termination processes as necessary.
• Meal Break Scheduling: Schedule employee meal breaks, ensuring that all minor employees receive lunch breaks before working five hours each day.
• Office Supplies: Organize office supply inventory and order supplies as needed.
• Reports: Assist in submitting reports on rental activity, sales and employee payroll.

Additional/Overall Skills:

• Maintain a positive attitude and a strong sense of accountability, fostering a collaborative team environment where everyone feels empowered to contribute.
• Thrive in a team environment, using your organizational and technical skills to ensure the smooth execution of creative projects that resonate with our audience.
• Celebrate the successes of your team and bring enthusiasm to your work, reflecting the joyful culture that is at the heart of Audubon's mission.
• Stay adaptable and open to learning new skills, embracing change and innovation as opportunities to lead and grow.

What We're Looking For

Must Haves:

• High School Diploma or equivalent
• Strong verbal and interpersonal skills (a people person)
• A minimum of two years of experience as a cashier
• Proficiency in computer literacy

Nice-to-Haves:

• A minimum of one to two years of management experience.
• A Valid drivers license
• Open availability

Physical Requirements:

• Prolonged standing, walking, and climbing of stairs or ladders.
• Ability to lift, push, pull, and carry objects up to 50 pounds.
• Frequent bending, crouching, twisting, and reaching.
• Manual dexterity to operate machinery or handle tools.
• Frequent use of vision and hearing to assess surroundings and job tasks.
• May include indoor and outdoor work environments.
• Exposure to varying weather conditions.
• Potential exposure to environmental hazards such as dust, chemicals, or loud noise.