Business Banking & Consumer Support Specialist II

Overview: Provide operations support to various areas of Business Banking and Consumer Collections. Perform data entry, system maintenance, and monetary transactions. Complete requests within authority level. Primary Responsibilities: Perform data-entry of various types of information, and from multiple sources (e.g., invoices); receive and verify accuracy of documents. Creates payment coupons and G/L tickets from auction proceeds/insurance payments. Prepare ticket work to allocate funds received, to ensure payment of expenses. Contact outside vendors (e.g., Repo agents, Auctions) to gather and/or provide information on accounts Prepare, send and track outgoing checks to clients and vendors Monitor and submit requests to change the status of accounts Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: This position has potential direct contact with agents/auctions and other external vendors; mostly email correspondence with other external vendors. Education and Experience Required: A combined 2 years’ higher education and/or work experience, with a minimum of 1 year relevant work experience. Strong verbal and written communication skills. Detail oriented. Proficient PC skills including word processing, spreadsheet and email software. Education and Experience Preferred: Bachelor’s degree. Repo/Remarketing knowledge base Knowledge of M&T Bank systems. Prepare letters to customers for different aspects of Repo/ Remarketing Paying invoices Setting up transports of units after repossession Processing reports for late charge suppressions. Monitoring e-mailboxes and directing e-mails to proper teams. Updating procedures. Processing funds/checks as requested. Monitoring payment reporting. Approving fees. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Getzville, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at View email address on click.appcast.io for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice