Director of Operations

The Director of Operations is responsible for the overall operational performance of the Company. The Director works in close partnership with the Chief Executive Officer to ensure that daily business operations are efficient, well-managed, and aligned with the Company's strategic direction. The Director has direct operational oversight of Service & Installation, IT Department, Delivery, Propane & Fleet, Customer Interaction, and Business Development. This role translates executive strategy into operational plans, builds and holds accountable a high-performing leadership team, and ensures the organization has the structure, systems, and talent to execute its goals. The Director of Operations serves as a key member of the leadership team and a trusted business partner to the Chief Executive Officer. The Director provides operational leadership, drives organizational accountability, and ensures the successful execution of company objectives while working closely with family ownership and senior leadership. Additionally, the Director oversees propane and heating oil operations, manages supplier and terminal relationships, maintains P&L accountability, and leads KPI-driven performance initiatives across the organization. Responsibilities Translate the CEO vision into executable operational plans and deliver results. Provide regular updates on operational performance, people issues, emerging risks, and planned adjustments. Partner with the CEO to align organizational priorities, hiring levels, and growth objectives. Lead annual operations planning and strategic execution initiatives. Develop and maintain KPI dashboards and reporting tools. Monitor performance against plan and implement corrective actions. Provide strategic oversight of Service & Installation, IT, Delivery, Propane & Fleet, Customer Interaction, and Business Development. Provide direct oversight of heating oil and propane operations. Manage relationships with suppliers, terminals, equipment vendors, and third-party carriers. Maintain P&L accountability and budgeting oversight. Drive continuous improvement, cost efficiency, and service quality initiatives. Build and maintain strong customer, partner, and stakeholder relationships. Evaluate departmental structures, staffing levels, and organizational effectiveness. Conduct regular leadership meetings and performance reviews. Coach, develop, and hold leaders accountable for results. Serve as a firewall to solve issues before escalation to senior family management. Work side-by-side with ownership to establish and achieve daily, weekly, monthly, and annual goals. Oversee onboarding, employee development, disciplinary actions, and succession planning. Qualifications Bachelor's Degree in Business Management, Finance, Supply Chain Management, Accounting, or a related field; MBA preferred. 10-15 years in a senior management or executive leadership role. Extensive experience in the propane, heating oil, and HVAC industries. Extensive KPI development and performance management experience. Ability to oversee heating oil and propane departments on a daily basis. Strong understanding of supplier, terminal, and transportation management. Exceptional leadership, communication, and interpersonal skills. Strong problem-solving and decision-making abilities. Ability to hold team members accountable across all levels of the organization. Experience working with family-owned businesses preferred. Highly organized with strong follow-through and execution skills. #J-18808-Ljbffr Haskel Thompson & Associates, LLC - Executive Recruiters