Director of Commercial Operations

Director of Commercial Operations - Startup medical device Base pay range $180,000.00/yr - $200,000.00/yr Additional compensation types Annual Bonus and RSUs Responsibilities Develop and implement scalable sales operations processes to support the commercial team. Implement and manage CRM systems to ensure data integrity, pipeline visibility, and actionable insights. Lead data analytics efforts to track performance, identify trends, and inform strategic decisions. Partner with sales leadership to develop and track quotas, ensuring transparency and alignment with business goals. Help implement scalable processes for territory management, incentive tracking, and sales enablement. Establish and optimize a customer support framework to provide best-in-class service. Develop and implement strategies for customer onboarding, engagement, and retention. Work closely with the commercial team to provide sales onboarding and support, ensuring seamless interactions between internal teams and customers. Work closely with marketing, regulatory, and product teams to align commercial strategies with customer needs. Order Management Own the end-to-end order management process, including order entry, validation, fulfillment, coordination, and tracking. Partner with finance to track and analyze invoicing, revenue performance, and forecasting. Liaise with operations and manufacturing to confirm product availability and delivery timelines. Seniority level Director Employment type Full-time Job function Project Management General Business Sales Industries Medical Equipment Manufacturing Biotechnology Research #J-18808-Ljbffr