Front Desk Administrator

Job Description

Job Description

Finger Lakes Dental Care is a fast-growing dental practice looking for a compassionate, detail-oriented, and organized individual to join our team as a Front Desk Administrator.

As a Front Desk Administrator, you will be one of the first people our patients interact with and play an important role in creating a positive patient experience. You will welcome patients to the office, assist with scheduling and communication, discuss treatment recommendations and financial options, and help ensure every patient receives the highest level of service throughout their dental journey.

Responsibilities Include:

• Greeting and checking in patients with a warm, welcoming attitude
• Answering phones and assisting patients with scheduling appointments
• Making appointment confirmation and follow-up calls
• Maintaining a clean, organized, and well-stocked reception area
• Discussing treatment plans and financial options with patients
• Providing treatment estimates and answering patient questions
• Collecting patient payments and managing financial arrangements
• Practicing exceptional customer service and communication skills
• Working closely with clinical and administrative team members to ensure a smooth and productive day

Our Ideal Candidate Believes In:

• Giving every patient the highest level of service every day
• Treating all patients as V.I.P.'s
• Standing behind the services we provide
• Working collaboratively with the entire team
• Understanding how patients feel when walking into a dental office and helping them feel comfortable and supported
• Continuing to learn and grow professionally
• Taking pride in creating a positive patient experience from the first phone call through treatment completion

We pride ourselves on having the best dental team in the area—one that enjoys coming to work, supports one another, and provides outstanding care and service to our patients. We expect all team members to embrace our core values and treat every patient as a V.I.P.

Canandaigua Schedule:

Monday 6:30 a.m. – 2:00 p.m. Tuesday OFF Wednesday 6:30 a.m. – 4:00 p.m. Thursday 6:30 a.m. – 4:00 p.m. Friday 6:30 a.m. – 2:00 p.m.

The expectation is that you will stay until patients have been dismissed, and end of day responsibilities are completed.

Our Employees Receive:

• Competitive pay
• 4 Uniform Shirts per year
• Employee Assistance Program
• Paid Continuing Education
• Medical and Dental Insurance
• Paid Time Off

Education: High School Diploma or equivalent

Pay range: $20.00 - $25.00 per hour (dependent on experience)