IT Systems Administrator

About the Role

We are seeking an experienced IT Systems Administrator to join our team. This role requires a versatile technical professional who can provide comprehensive support across multiple operating systems and modern infrastructure management tools.

What You'll Be Doing

• Provide technical support and troubleshooting for end users across Windows, Linux, and macOS environments
• Manage and maintain system configurations using SaltStack for infrastructure automation and configuration management
• Administer user accounts, devices, and access controls through JumpCloud's directory platform
• Configure, manage, and troubleshoot Ubiquiti network hardware including UniFi access points, switches, gateways, and security appliances
• Monitor network performance through UniFi Controller and address connectivity issues
• Diagnose and resolve hardware, software, and network issues across diverse computing environments
• Document technical procedures, create knowledge base articles, and maintain support documentation
• Collaborate with team members to implement system improvements and optimize workflows
• Monitor system performance and proactively address potential issues before they impact users
• Support onboarding and offboarding processes, including device provisioning and access management
• Participate in IT projects including system migrations, upgrades, and new technology implementations

How We Know You Can Do It

• 3–5 years of professional IT experience, with hands-on expertise in most of the technologies listed below and a willingness to learn new tools as needed.
• Proven experience supporting Windows, Linux, and macOS operating systems in a professional environment
• Hands-on experience with SaltStack for configuration management and automation
• Demonstrated experience with JumpCloud for identity and device management
• Familiarity with Ubiquiti networking hardware and UniFi management platform
• Strong troubleshooting skills with the ability to diagnose complex technical issues
• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Experience with ticketing systems and IT service management best practices
• Self-motivated with strong organizational skills and attention to detail
• Relevant certifications (CompTIA A+, Network+, Linux+, Apple Certified Support Professional, or similar)
• Experience with scripting languages (Python, Bash, PowerShell)
• Familiarity with cloud platforms and infrastructure-as-code principles
• Knowledge of networking fundamentals including VLANs, routing, and firewall configuration
• Experience with Ubiquiti's full product ecosystem (UniFi Protect, UniFi Talk, etc.)
• Experience supporting remote and hybrid work environments

What You'll Get

• Compensation package that includes salary
• Health, dental, and vision insurance
• 401K plan with match
• Flexible PTO Policy
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life & AD&D Insurance