Traffic Management Specialist

Job Description Overview We are seeking a Traffic Management Specialist (TMS) to join our team at the Traffic Operations Center in Asheville, NC . This role will manage traffic congestion on roadways throughout the state and respond to planned and unplanned traffic incidents including road work, vehicle crashes, and major adverse weather. TMS use an array of technologies to monitor and detect traffic incidents, to prevent and resolve traffic impacts, and to interface with emergency responders and the traveling public. The Traffic Operations Center (TOC) is a 24/7/365 communications hub and emergency response facility. Successful TMS are complex problem-solvers and dedicated public servants. TMS work under supervision but must be capable of directing their own work in accordance with their training and Standard Operating Procedures (SOPs). TMS also work in a team environment and must be able to communicate clearly and take direction in real-time. A typical day is comprised of regularly scheduled tasks and unscheduled incident response activities. TMS must possess good time management skills and maintain continuous, situational awareness while on duty. TMS regularly engage with numerous internal/external partners and must be able to communicate confidently and professionally. Most TOC team members began their traffic ops careers in the TMS role. TMS who are reliable, proficient, and focused will find many avenues for learning and opportunities for career advancement. Candidates interested must be able to work second shift (1:45PM - 10:15PM). The training will take between 6 to 8 weeks to be completed, and it will be administered in the morning schedule Monday through Friday. Due to the nature of our industry, candidates must be willing to work weekends and holidays as needed. Your role Detect and monitor traffic incidents using congestion maps, traffic cameras, responder radios and other technologies. Determine the appropriate response to traffic incidents by assessing incident characteristics, traffic impacts, available resources, and other factors. Document incident details, response activity, and other critical data in real-time. Publish incident details on the DriveNC.gov website and create other traveler information to help motorists avoid impacted roadways. Activate electronic roadside message boards to warn motorists of hazardous travel conditions and to reroute traffic around affected areas. Actively seek out incident details and relay critical intel to NCDOT and other emergency responders in real-time. Dispatch NCDOT’s incident management assistance patrol (IMAP) and coordinate with NCDOT field staff including maintenance and traffic signal technicians. Manage statewide alerts for missing persons (Amber & Silver Alerts) and law enforcement alerts (Blue & Fugitive Alerts). Handle mass intake and output of weather information and roadway conditions during major adverse weather events including Hurricanes and Tropical Storms. Coordinate with DOT agencies from other states and serve as primary point of contact for NC traffic operations. Research, identify and review planned construction, maintenance, and special events and activities as required. Execute response plans for planned events and unplanned incidents. Perform routine device and systems tests to support timely repairs and overall system health. May perform other assignments as the Supervisor may deem necessary from time to time. About you High school diploma (or equivalent); must have completed 90 day TOC training; Six months related experience in dispatch center or 911 operations or comparable relevant experience is preferred. Experience in a position involving public contact and telephone responsibilities preferred. Must be proficient with computer skills. Excellent oral communication and interpersonal skills required. Must have good command of the English language. Ability to perform in a professional courteous manner and remain friendly while under pressure. Must have an aptitude for geography and maps. Rewards & benefits Depending on your employment status, benefits may include medical, dental, vision, company‑paid life and short‑ and long‑term disability benefits, employer‑matched 401(k) with 100% vesting, employee stock purchase plan, paid time off, leave options, flexible work options, recognition and employee satisfaction programs, employee assistance program, and voluntary benefits. Additional information Expected compensation range is between $20.00 - $22.00 hourly depending on skills, experience, and geographical location. Equal Opportunity AtkinsRéalis is an equal opportunity, Drug‑Free employer EOE/Veteran/Disability. Worker Type Employee Job Type Regular #J-18808-Ljbffr