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System Administrator

$85k - $95k

Tata Consultancy Services

Senior Engineer

Must have technical/functional skills core EUC support skills • Windows 10/11 troubleshooting • Hardware & software issue resolution • Active Directory (user management, group policies) • Remote support tools (AnyDesk, TeamViewer, SCCM Remote Control) Remote access & connectivity • Remote Desktop Protocol (RDP) • Citrix / VMware Horizon (VDI environments) • VPN troubleshooting (Cisco AnyConnect, Pulse Secure, Fortinet, etc.) Hardware & peripherals • Printer troubleshooting (network printers, drivers, spooler services) • Laptop/desktop imaging and support Application & productivity tools • Microsoft Office 365 troubleshooting • Microsoft Teams, OneDrive, SharePoint support • Email troubleshooting (Exchange / Outlook issues) Soft IMAC (Install, Move, Add, Change) • Application deployment & remediation • Software packaging basics • Patch management support Endpoint management tools • SCCM (Microsoft Endpoint Configuration Manager) – Basic knowledge • Microsoft Intune – Device & application management • Group Policy (GPO) Roles & responsibilities • Provide L2/L3 technical support for end-user computing environments. • Troubleshoot remote desktop issues (RDP, VDI, Citrix) and ensure seamless access. • Diagnose and resolve printer-related issues (network printers, driver issues, print queues). • Support Microsoft Office 35 / Office Suite troubleshooting (Outlook, Teams, Excel, Word, PowerPoint). • Perform VPN troubleshooting (connectivity, authentication, latency issues). • Handle application remediation (Soft IMAC activities): o Software installations, upgrades, patching o Application compatibility fixes o Packaging and deployment support • Manage incident, service request, and problem tickets within SLA timelines. • Perform root cause analysis (RCA) for recurring issues. • Support device configuration and endpoint management. • Collaborate with IT infrastructure teams for escalations and service improvements. • Maintain knowledge base and documentation for known issues. Generic managerial skills, if any • Strong troubleshooting & analytical skills • Customer-centric mindset • Ability to manage multiple priorities • Excellent communication skills Salary range: $85,000 - $95,000 per year TCS employee benefits summary: discretionary annual incentive. Comprehensive medical coverage: medical & health, dental & vision, disability planning & insurance, pet insurance plans. Family support: maternal & parental leaves. Insurance options: auto & home insurance, identity theft protection. Convenience & professional growth: commuter benefits & certification & training reimbursement. Time off: vacation, time off, sick leave & holidays. Legal & financial assistance: legal assistance, 401K plan, performance bonus, college fund, student loan refinancing.

Vacancy posted 18 hours ago
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