Product Support Expert

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position Under the direction of the Manager, Product Support, the Product Support Expert performs the technical, logistical, and administrative duties required to install and optimize Teladoc Health Patient Care Devices at customer healthcare locations and assist in providing basic device operation training to local staff as needed. This position will setup and assist in sales demonstrations for hospitals and health systems administrative teams. This position is high-level client facing position and will require good communication skills as it interfaces with program managers and hospital administrators. This position also requires software and hardware knowledge to ensure all initial installations of the full product is functional specific to the delivery timeline provided to clients. The Product Support Expert should possess and maintain a high level of industry standards and company specific business knowledge by remaining current with emerging product and technical updates. The Product Support Expert will play a key role in the achievement of team and department goals/OKRs. This role is responsible for covering the territory of: Texas, Louisiana, Oklahoma, Arkansas, New Mexico. Essential Duties and Responsibilities: Implementation & Deployment Lead end-to-end installation and configuration of patient care devices across hospital systems Serve as the primary onsite and remote technical lead during implementations Execute deployment plans in partnership with Project Management and escalate risks or variances as needed Ensure all systems are fully functional, tested, and optimized prior to project closure Technical Support & Optimization Troubleshoot hardware, software, and network issues (including routers, firewalls, and wireless connectivity) Perform onsite and remote connectivity optimization within clinical environments Conduct repairs and component-level hardware replacements as needed Provide emergency support and rapid issue resolution when required Client Engagement & Training Build strong relationships with hospital administrators, program managers, and clinical staff Deliver device training and basic troubleshooting guidance to physicians and site personnel Support and participate in product demonstrations for prospective customers and stakeholders Ensure a high-quality clinical session experience and proactively address issues Cross-Functional Collaboration Partner with logistics, technical support, and project management teams to ensure timely delivery and installation Coordinate pre- and post-installation activities, including issue resolution and escalation Provide feedback on product performance, implementation processes, and customer experience improvements Operations & Documentation Manage multiple concurrent implementations across a defined territory and occasionally nationwide Maintain accurate technical, clinical, and administrative documentation for all deployments Complete required documentation to support revenue recognition and go-live milestones Adhere to all company policies, procedures, and compliance standards Required Qualifications Bachelor’s degree with 3+ years of relevant experience, or Associate’s degree with 4+ years of experience, or High School Diploma/GED with 6+ years of equivalent professional experience Minimum of 3 years of hands-on experience supporting computer hardware, including component-level repair/replacement and operating system imaging Strong working knowledge of networking and wireless technologies (e.g., TCP/IP, Wi-Fi standards, routers, firewalls) At least 1 year of experience in technical installation, deployment, or field support environments Excellent communication and presentation skills, with the ability to effectively engage both technical and non-technical stakeholders Willingness and ability to travel up to 75% to the Dallas and Houston, TX area Preferred Qualifications: Familiarity with remote monitoring and management tools (e.g., Kaseya or similar platforms) Prior experience working within healthcare environments or supporting clinical systems Understanding of healthcare compliance and data privacy standards, including HIPAA The base salary range for this position is $80,000 - $90,000. In addition to a base salary, this position is eligible for performance bonus, RSU’s, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026 Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. This information is applicable for all full-time positions. We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details. As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified. Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Why join Teladoc Health? Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn. As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link. Our mission is to empower all people everywhere to live their healthiest lives.