Performance Manager - Automotive Refinish

Performance Manager – Customer Success The Performance Manager maintains strong customer satisfaction and retention of Axalta’s customers within a territory. The role is remote-based in the United States and requires travel of more than 50% of the time. Key Responsibilities Act as the primary point of contact for identified customers and build strong, collaborative relationships. Provide high-level dedicated customer support with frequent face‑to‑face visits. Perform shop audits to ensure equipment is in good working condition, products are used correctly, and SOPs are compliant. Analyze cost and productivity KPIs and review data with customer management. Manage budget for each center and ensure monthly costs remain within allotted parameters. Collaborate with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained. Identify and advise on process improvements to alleviate roadblocks facing the customer. Maintain an organized communication approach with a regular call schedule and clearly document customer interactions in Salesforce (SFDC) and follow up on issues in a timely manner. Use technology (SharePoint, Salesforce, Office365, etc.) to further individual productivity and enhance communication with team and customers. Involve local Axalta teams and engage appropriate resources for additional support when necessary. Job Requirements Minimum of 3–5 years of Automotive Refinish industry experience. Experience as a sales professional with a strong track record of successful customer support. Bachelor’s degree preferred but not required. Strong knowledge of repair shop operations and distribution fundamentals. Working knowledge of Axalta’s core (APL) product lines. Strong technical aptitude and problem‑solving skills. Professional demeanor at all customer levels and internally. Discipline and ability to perform effectively in unstructured, autonomous conditions. Ability to embrace the culture of both the customer and Axalta. Effective written and oral communication skills, including the ability to write call reports and follow‑up/visit summary letters. Competent Office365 skills (Word, Excel, PowerPoint) to create reports, presentations, pivot tables, etc., for data‑driven recommendations. Must be willing and able to travel >50% of the time. Valid driver’s license required. EEO Statement 4 - Sales Workers (EEO-1 Job Categories-United States of America) #J-18808-Ljbffr