Business Analyst - Billing

Role Overview As the Business Analyst – Billing, you are responsible for analyzing billing and payment operations and driving process and technology improvements. This role partners cross‑functionally to translate business needs into clear requirements, support solution delivery, and enhance operational efficiency, customer experience, and financial outcomes. Key Responsibilities Lead the analysis, design, and optimization of billing and payment processes and platforms. Evaluate business operations, data trends, and performance metrics to identify risks and improvement opportunities. Develop process maps, use cases, and functional requirements. Act as the voice of stakeholders, incorporating feedback from frontline teams and customers. Collaborate with Sales, Service, Product, Finance, Accounting, and Technology teams. Support project delivery, including requirement clarification, risk identification, and issue resolution. Participate in testing strategy, User Acceptance Testing (UAT), and production releases. Assist with training, documentation, and post‑implementation support. Contribute to business cases, project documentation, and operational reporting. Qualifications Bachelor’s degree in Business, Information Technology, or a related field (MBA preferred). 5+ years in Business Analysis, Operations, Product, or Project Management (up to 9 years preferred). Requirements gathering and process mapping expertise. Strong analytical and problem‑solving capabilities. Experience with SDLC methodologies (Agile/SAFe, Waterfall). Proficiency in Microsoft Office (Excel, Word, PowerPoint). Familiarity with tools such as ADO, JIRA, Confluence, Visio, Lucid, Miro, Smartsheets. Experience with SQL and data visualization tools (Power BI) preferred. Strong communication skills with the ability to translate technical concepts clearly. Ability to operate with moderate supervision and mentor junior team members. Hybrid work schedule: 2 days in office, 3 days remote; up to 10% domestic travel. Compensation & Benefits Compensation: $68,900–$118,050 USD, plus eligibility for bonus. Benefits include medical, dental & vision plans, 401(k), FSA/HSA, commuter benefits, tuition assistance, vacation and sick time, and paid parental leave. Equal Opportunity Statement We are committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law. We do not tolerate discrimination on any of these bases. #J-18808-Ljbffr Wolters Kluwer N.V.