Branch Manager

What We Do Responsible for directing or managing the day‑to‑day operations of an assigned branch or branches where escrow transactions are done. Acts as a neutral third‑party between buyers and sellers during a real estate sale, managing funds and processing real estate transactions. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Manage and implement processes and policies. How You’ll Contribute Supervise employees primarily in escrow positions or other support roles. Serve a market. Act as the branch manager and go‑to person for office management and a variety of issues. Align branch goals with business unit goals, monitor branch metrics, report information to manager, and provide recommendations for process/policy change based on branch results. Maintain existing client base and resolve escalated issues. Answer questions and provide guidance regarding products, services, policies or specific transactions. Implement processes and supervise the day‑to‑day activities of employees responsible for daily operational tasks. Other duties as assigned. What You’ll Bring Required Education, Experience, Certification/Licensure High School diploma or equivalent 6+ years of directly related experience 3–5 years demonstrated experience in a leadership or management role Knowledge, Skills, and Abilities (KSAs) Strong process skills required; detail oriented Strong computer skills and knowledge of company operating systems/applications Strong problem‑solving skills Ability to lead and be sought out for advice; supervisory and administrative skills Able to manage competing priorities Strong written and verbal communication skills Familiar with competitor, financial and industry dynamics Specialized knowledge in one or more escrow product areas Basic accounting/finance skills to understand and interpret financial statements Customer service orientation – responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Teamwork – balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives Pay Range: $85,000.00 – $113,300.00 Annually. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. What We Offer First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and other great benefits such as an employee stock purchase plan. #J-18808-Ljbffr First American