Client Advocate Supervisor

Description The Client Advocate Supervisor is a leader who helps shape the heart of the client experience at Milestones. In this role, you will oversee and support a team of Client Advocates, ensuring that every client is cared for with compassion, safety, and excellence. This isn’t just about scheduling shifts or managing workflows — it’s about guiding a team that walks alongside clients during some of the most vulnerable moments of their healing journey. By modeling calm in crisis, fostering dignity in daily routines, and championing trauma-informed care, you will directly influence the quality of care and the environment of safety and hope our clients depend on.

ABOUT THE DAY-TO-DAY IN THIS ROLE

Shift: Monday-Friday 3pm-11pm Lead and develop the Client Advocate team by providing training, coaching, real-time feedback, and regular performance evaluations that strengthen skills and ensure consistent delivery of client care Create and manage staff schedules including shift coverage, on-call calendars, flex requests, and payroll/time clock approvals to maintain seamless operations day and night Interview, hire, and onboard new Client Advocates while building a strong culture of professionalism, accountability, and support Ensure trauma-informed client care by collaborating closely with Clinical and Operations leadership and modeling best practices for compassionate engagement Step in and cover shifts when needed to maintain CARF-accredited staffing levels and to demonstrate frontline leadership in action Facilitate psycho-educational groups, 12-Step/recovery meetings, and community gatherings to support clients’ treatment experience and ensure their voices are heard Support client engagement and healing experiences by coordinating meaningful touches such as birthday celebrations, holiday events, and community rituals that foster connection Monitor and ensure client safety through room checks, roll calls, safety drills, supervision checks, and crisis interventions when necessary Partner with nurses and clinicians to handle client intakes, store and distribute medication appropriately, and provide accurate daily updates on client needs and concerns Oversee documentation and reporting, ensuring shift logs, client records, and incident reports are accurate, timely, and communicated to the right stakeholders Assist with client transportation and supervision, ensuring safe travel for appointments, activities, and community outings Model excellent communication and teamwork by maintaining professional, respectful, and clear dialogue across all levels of the organization And more…a full job description can be shared during the recruiting process Due to the nature of this role, this position will be full-time in-person and is located on our campus in Cumberland Furnace, TN.

ABOUT OUR BENEFITS & COMPENSATION PACKAGE

Onsite Wellness Group offers competitive compensation and benefits including: Competitive base compensation with discretionary bonus incentives Medical, dental, vision, disability and life insurance offerings 401K plan with company match up to 4% Attractive Paid Time Off policies Ability to participate in Onsite’s workshops Company Employee Assistance Program And more! Requirements

IDEAL EDUCATION & EXPERIENCE FOR THE ROLE:

3-5 years of experience supervising or leading a team Familiarity with and experience in adult residential treatment settings and/or 12-Step/recovery processes preferred Strong conflict resolution and crisis de-escalation skills Ability to remain composed and professional under pressure Strong organizational and communication skills A valid driver’s license #J-18808-Ljbffr Onsite Wellness Group.