Desktop Support Analyst

Desktop Support Analyst

Location: Houston, Texas

Type: Temporary Contract (2 weeks)

Salary: $32.00 - $35.00 / Per Hour

Summary: The Windows Hello for Business Adoption Support Specialist will assist with user-adoption initiative involving approximately 200 users. This role will focus on helping users configure Windows Hello PINs, transition to password less sign-in, and consistently use the required authentication method. The ideal candidate has strong communication and organizational skills, a customer-service mindset, and the ability to work professionally with business users in a fast-paced environment. The ideal candidate is customer-focused, proactive, dependable, and comfortable guiding users through straightforward technical processes. Advanced technical expertise is not required; success in this role will depend on communication, follow-through, organization, and the ability to drive user adoption within a short-term initiative.

Duties:

• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Professional demeanor and the ability to work effectively with business users, including trading personnel.
• Basic Windows desktop and laptop troubleshooting skills.
• Ability to follow established procedures and track multiple users through completion.
• Comfortable working independently while providing consistent status updates.
• Experience providing desktop support, IT help desk support, or end-user technology assistance.
• Familiarity with Windows sign-in methods, PIN configuration, and user authentication.
• Experience with computer imaging, hardware setup, or basic network connectivity.

Requirements:

• 5+ Years of Desktop Support Experience
• Consolidate and review reports to identify users included in the adoption initiative.
• Support user communications and follow up with individuals until setup and adoption are complete.
• Assist users with configuring Windows Hello PINs on desktops and laptops.
• Guide users through setting Windows Hello as their standard sign-in method.
• Explain authentication requirements and address basic user questions.
• Monitor adoption progress and identify users who revert to password-based authentication.
• Maintain accurate tracking records and provide regular progress reports.
• Assist with additional IT lab support as needed, including KVM cabling, network connections, cable management, and computer imaging.