Senior IT Technician

Senior IT Technician

ICE Infrastructure Consulting & Engineering, LLC (ICE) is a nationally recognized transportation design and consulting firm providing civil engineering, transportation, construction engineering & inspection (CEI), maintenance engineering & inspection (MEI), surveying, and infrastructure consulting services throughout the United States. Our success is built on technical excellence, innovation, and a commitment to improving the communities we serve. As our company continues to grow, so does our investment in technology. Our Information Technology team provides the infrastructure, security, and support that enables more than 500 professionals across multiple states to deliver exceptional service to our clients.

ICE is seeking an experienced Senior IT Technician to support and maintain the technology infrastructure that powers our growing multi-state organization. This position provides advanced Tier II/III technical support while assisting with the administration, implementation, and maintenance of enterprise systems, end-user computing environments, and IT infrastructure. The Senior IT Technician serves as a technical resource for employees across multiple offices, participates in enterprise technology projects, mentors junior IT staff, and collaborates with IT leadership to improve operational efficiency, cybersecurity, and the overall employee technology experience. This position is based in Houston, Texas, and primarily supports employees in Houston, Austin, Dallas, and San Antonio, with occasional travel to other ICE offices as business needs require.

Essential Responsibilities

• Support the administration and maintenance of Microsoft Windows environments, Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), endpoint management solutions, and other enterprise technologies.
• Assist with system upgrades, software deployments, security initiatives, and technology lifecycle management.
• Support user account administration, permissions, device provisioning, and endpoint security.
• Monitor system performance and assist in identifying opportunities to improve reliability, efficiency, and security.

• Provide advanced Tier II/III technical support for desktops, laptops, mobile devices, printers, CAD plotters, phone systems, and related technologies.
• Diagnose and resolve hardware, software, networking, and operating system issues.
• Support remote and onsite users across multiple office locations.
• Escalate and collaborate on complex technical issues while maintaining ownership through resolution.

• Configure, image, deploy, and maintain laptops, desktops, mobile devices, and associated hardware.
• Coordinate equipment procurement, inventory management, asset tracking, shipping, and replacement schedules.
• Assist with office expansions, relocations, infrastructure improvements, and technology implementations.
• Maintain accurate technical documentation, asset records, and support procedures.

• Deliver exceptional customer service while supporting employees with varying levels of technical proficiency.
• Mentor junior IT staff by providing technical guidance and sharing best practices.
• Collaborate with the IT Director and other team members on strategic technology initiatives.
• Recommend process improvements that enhance technology services and operational efficiency.
• Perform other related duties as assigned.

Required Qualifications

• Associate degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and professional experience required. Bachelor's degree in preferred.
• Ten years of progressively responsible experience supporting enterprise IT environments.
• CompTIA A+
• CompTIA Security+
• Microsoft Certified:
  • Modern Desktop Administrator - Experience administering and supporting Microsoft Windows operating systems and Microsoft 365.
  • Azure Administrator - Experience with Active Directory, Microsoft Entra ID (Azure AD), endpoint management, and enterprise desktop support.
  • Endpoint Administrator: Experience deploying and supporting desktops, laptops, printers, mobile devices, and peripheral equipment.
• Experience supporting Autodesk products and engineering software.
• Experience supporting Cisco networking environments.
• Experience with Microsoft Intune, Microsoft Endpoint Manager, and enterprise device management.
• Experience working in an engineering, architecture, consulting, or professional services environment.
• Strong troubleshooting, analytical, and root-cause analysis skills.
• Excellent verbal, written, and interpersonal communication skills.
• Demonstrated ability to manage multiple priorities while providing exceptional customer service.
• Valid driver's license with an acceptable driving record.
• Ability to travel approximately 1020%, including occasional overnight travel.
• Must be legally authorized to work in the United States without current or future employer sponsorship.

Work Environment & Physical Requirements

This position is primarily performed in a professional office environment with occasional travel to support other ICE office locations. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Physical requirements include:

• Frequent use of computers and standard office equipment.
• Frequent sitting, typing, and viewing computer monitors.
• Occasional standing, walking, bending, and reaching.
• Occasional lifting or moving equipment weighing up to 50 pounds, with or without reasonable accommodation.
• Ability to communicate effectively in person, by telephone, and through electronic communication.

Work Schedule

This is a full-time position based in Houston, Texas and will support the San Antonio, Austin, and Dallas offices. Normal business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Flexible scheduling may be available based on business needs and supervisor approval. Participation in an after-hours on-call rotation and occasional evening or weekend work may be required to support system maintenance, technology implementations, or emergency response.

Why Build Your Career with ICE?

At ICE, technology is a strategic driver of our success. Our IT professionals partners with engineering, construction, survey, and corporate teams to deliver reliable, secure, and innovative technology solutions that support critical infrastructure projects across the country. When you join ICE, you'll enjoy:

• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• 401(k)
• Company-paid Life Insurance and Long-Term Disability
• Generous paid time off and company holidays
• Professional development, training, and certification opportunities
• Career advancement within a growing national engineering firm
• A collaborative, team-oriented culture where your ideas and expertise are valued
• Opportunities to lead enterprise technology initiatives that directly impact business operations

Equal Employment Opportunity Infrastructure Consulting & Engineering, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local law. Employment is contingent upon successfully completing applicable pre-employment screenings, which may include a background investigation and drug screening, consistent with applicable law. Applicants requiring reasonable accommodation during the application or interview process may contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io