IT Helpdesk Technician Level 2 (MSP/Partial WFH)
Bowman Williams
IT Helpdesk Technician Level 2 (MSP/Partial WFH)
If you have a passion for technology and solving problems and are you looking to grow your skills and get hands-on experience with new technology read on
As a managed service provider, we provide proactive IT support to small and medium-size businesses in the Houston area. The IT Helpdesk Technician Level 2 (MSP/Partial WFH) is a member of the customer service team and is responsible for service requests from customers to work on client issues based on their urgency, and service level agreement (SLA). The IT Helpdesk Technician Level 2 (MSP/Partial WFH) must have well-rounded Microsoft Windows server-related skills (DHCP, DNS, GPO, AD), troubleshooting Networks (Firewalls/Switches/Routers), and experience with varying hardware platforms.
Previous MSP experience is required!
IT Helpdesk Technician Level 2 (MSP/Partial WFH) Duties and Responsibilities:
- Support Windows Server versions 2012r2 through 2022
- Act as the point of contact to the customer for all types of support requests
- Support and train Tier 1 Support Engineers
- Support clients who have been migrated to Microsoft 365
- Creating & managing Users, groups in Active Directory on GUI & Core servers
- Troubleshooting Microsoft 365 issues related to mail flow, spam, & calendar permissions administration
- Firewall experience (Fortinet preferred)
- Support Windows Server versions 2012r2 through 2022
IT Helpdesk Technician Level 2 (MSP/Partial WFH) Benefits:
- Medical, Dental, and Vision Insurance
- Partial WFH after onboarding
- 401(k) with company match
- 3 weeks PTO
- Internal Paid Training
- Certification Reimbursement
- Life and Disability Insurance
Vacancy posted 3 days ago
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