Vibee - Global Experience Communications Manager

Event Communications Manager

WHO ARE YOU? Do you enjoy live events? Do you excel in fast paced, creative environments? Then you're in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on

WHO ARE WE? Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world's leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations.

THE ROLE Vibee is seeking an experienced Event Communications Manager to join the Global Experiences team at Vibee. The successful candidate should be detail-oriented and a creative thinker with excellent writing and research skills to help us elevate all content and thought leadership. The ideal candidate will be a proactive problem solver with exceptional communication skills and meticulous attention for details. This position is based in Las Vegas and is required to be in office on a hybrid schedule. This position reports to the Senior Director, Global Experiences.

Responsibilities

Communications Planning and Strategy

• Develop and maintain a comprehensive communications calendar for the company in collaboration with Marketing, Fan Experience, and related departments
• Coordinate cross-functional inputs to ensure alignment and timely execution of communications
• Create event-specific communication plans outlining key messages, channels, and timelines

Written Communications, Brand Voice & Strategy

• Develop and maintain a consistent brand voice across all platforms and touchpoints
• Interpret creative briefs and produce written content for events, experiences, and company initiatives
• Research and understand project objectives and target audiences through available data, stakeholder input, and market insights
• Write and edit high-quality short- and long-form content that supports brand integrity and business goals
• Collaborate with Event Producers, Marketing, and cross-functional teams from concept through final delivery
• Present copy concepts and final deliverables internally and, when required, to artist representatives or partners
• Revise and refine content based on internal and stakeholder feedback
• Ensure all communications align with brand guidelines and strategic objectives

Copywriting and Content Execution

Ticketing & Conversion Platforms

• Support and collaborate with Marketing and relevant teams to ensure accurate, up-to-date content across ticketing systems

Guest Experience Microsites (Post-Purchase)

• Develop and manage content for event-specific microsites focused on the post-purchase guest experience
• Ensure clarity, usability, and consistency in messaging to support attendees before and during their event journey

Fan & Lifecycle Communications

• Draft and refine communications including newsletters, announcements, and event updates
• Tailor messaging to specific audience segments to maximize engagement and clarity

Customer Service Communications

• Review and refine customer service language and templates as needed
• Partner with the Director of Fan Experience to ensure consistency, tone, and accuracy across all guest-facing communications

Internal & External CommunicationsStakeholder & Partnership Communications

• Support communication and education initiatives for internal teams and external partners regarding event scope, timelines, and deliverables
• Ensure key stakeholders are informed, aligned, and equipped with accurate event information

Internal Alignment

• Act as a communications liaison across Production, Operations, Marketing, and Fan Experience teams
• Support clarity and consistency of messaging across all departments within the Global Experiences division

Business Development & Experiences Presentation Support

• Assist in the development of business development materials and event-related presentation decks
• Contribute written content and narrative structure to support pitches, proposals, and internal presentations

Cross-Functional Collaboration

• Work closely with teams across ticketing, marketing, production, operations, and customer experience to gather inputs and execute communications effectively
• Participate in special projects and cross-functional initiatives to support event delivery and organizational priorities

Metrics, Reporting & Optimization

• In partnerships with Business Operations team members, monitor performance of communications to evaluate effectiveness and identify opportunities for improvement
• Provide insights and reporting to inform future communication strategies

Crisis Communications

• Support the development and execution of crisis communication plans in collaboration with the Senior Director of Global Experiences, Vice President Marketing, and SVP Business Operations
• Ensure timely, clear, and coordinated communication during critical or unexpected situations

Continuous Improvement

• Stay informed on industry trends, tools, and best practices in communications
• Proactively identify opportunities to improve processes, messaging, and execution
• Other duties as required

Qualifications

• 3-5 years of communications, having demonstrated an exceptional work ethic
• Bachelor's degree or equivalent experience
• Professional level of verbal and written communication skills
• Knowledge of communication processes and strategies
• Proven experience in a communications role, preferably in the entertainment industry
• Proficient use of Microsoft Office and Google Suite, as well as communication platforms and tools
• Strong project management and organizational skills
• Ability to work independently and manage multiple projects simultaneously
• Ability to navigate the internet as a communication and research tool
• Ability to identify opportunities to link projects, initiatives, or promotions together
• Possess a strong work ethic with a high sense of responsibility in an ever-changing environment
• Must be able to handle sensitive matters and exercise excellent judgment
• Ability to work independently and within a team to juggle multiple prioritized tasks

Work Environment

• Must be able to tolerate loud noise levels & busy environments on site at our events
• May sit for extended periods of time and work in drastic temperature climates onsite at our events
• Must be willing to work during evening and weekend hours, as required, to meet deadlines
• Must be willing to travel as required both domestically and abroad, if required
• Must have a current passport and be able to travel worldwide without restriction
• Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

Equal Employment Opportunity

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Insomniac will make reasonable accommodations for the known physical or mental limitations