CLINICAL SUPERVISOR/CARE COORDINATOR

Job Description

Job Description

Description:

Brattleboro Memorial Hospital /

Southern Vermont Health Services Corporation

Job Description/Performance Appraisal

Job Title: Clinical Supervisor/Care Coordinator

Job Code: 289

FLSA Status: Non-Exempt

FTE: 1.0 (40 hours/week)

Hours: Mon-Fri 8am - 5pm

Weekend Schedule: No

Holiday Schedule: No

Call Schedule: No

Department Name: Brattleboro Cardiology/ Brattleboro Internal Medicine

Location: Brattleboro, Vermont

JOB SUMMARY:

The Clinical Supervisor/ Care Coordinator RN is responsible for providing quality triage and patient care utilizing strong assessment skills and point of care testing while practicing within the scope of practice defined by the State Board of Nursing.

The Clinical Supervisor/ Care Coordinator in collaboration with the Practice Manager and Clinicians, assures the provisions of quality care to patients, develops and maintains a mechanism to evaluate and improve the quality of care, works to improve care coordination and improve patient and customer satisfaction while providing a climate of collaboration between clinical staff and other disciplines. The Care Coordinator/Clinical Supervisor works closely with the clinicians to improve quality, patient satisfaction, and is involved in the ongoing development and growth of the practice and staff.

The Clinical Supervisor/Care Coordinator provides direct supervision of clinical staff in the following ancillary clinics of the cardiology/neurology department: including echocardiography, device clinic, and the Congestive Heart Failure (CHF) program. This can include but is not limited to LPNs, CMAs, technicians, and sonographers. This includes the hiring of qualified staff, training and education, evaluation of performance and competencies, as well as responsible for providing counseling and discipline as necessary.

The Clinical Supervisor/Care Coordinator, in collaboration with the clinicians and their office staff, reviews and coordinates care for patients in the CHF program that are identified as high risk and/or need care coordination with community resources with the goal of promoting efficiency and proactive care.

The Clinical Supervisor/ Care Coordinator will manage patients with cardiac implantable electronic devices (CIEDs), including pacemakers, ICDs, and CRT devices. Conduct in-clinic and remote device interrogations, evaluating battery status, lead integrity, and arrhythmia events, and collaborated with providers to optimize device programming.

The Clinical Supervisor/Care Coordinator acts as a vital liaison between patients, families, and healthcare providers, managing patient care plans, scheduling, and resources to ensure high-quality, efficient care.

This position will maintain absolute confidentiality of all referred patients’ records, medical treatment and diagnoses, and comply with all policies and procedures of the Brattleboro Memorial Hospital.

DEPT. SCOPE OF SERVICE:

The BMH-owned or managed physician practices provide medical services in various specialties and offices including OB/GYN, cardiology, orthopedics, general surgery, urology, podiatry, family practice and internal medicine. The practices are staffed by physicians and other licensed providers who are supported by clinical staff (RNs, LPNs or medical assistants) and clerical staff (receptionists). Hours vary by practice.?

Deliver comprehensive nursing care in a high-volume Cardiology and Neurology clinics, performing detailed assessments and triaging patients with acute and chronic cardiac conditions.

Manage patients with cardiac implantable electronic devices (CIEDs), including pacemakers, ICDs, and CRT devices

Conducted in-clinic and remote device interrogations, evaluating battery status, lead integrity, and arrhythmia events, and collaborated with providers to optimize device programming.

Assist with pre- and post-procedure care for device implantation, including patient preparation, wound care assessment, and complication monitoring.

Educate patients and families on cardiovascular/neurology disease management, medications, device function, activity restrictions, and lifestyle modifications to improve outcomes.

Ensured adherence to clinical protocols, safety standards, and regulatory requirements in both in-person and remote monitoring workflows.

QUALIFICATIONS

EDUCATION:

• Graduate of an RN accredited nursing program; BSN preferred.?
• 3-5 years recent outpatient clinical nursing experience preferred
• Acute care experience preferred
• Previous experience with cardiac implantable electronic devices preferred

LICENSURE/CERTIFICATION(S):

• Active State of Vermont RN license
• Current Healthcare Provider CPR certification

OSHA CATEGORY

OSHA Category I - Tasks that involve exposure to blood, body fluids, or tissues require use of techniques of Universal Precautions as evidenced with blood borne pathogens standards.

PHYSICAL DEMANDS

On-the-job time is spent in the following physical activities.

• Standing - Up to 1/3
• Walking - Up to 1/3
• Sitting - 2/3 or more
• Talking or Hearing - 2/3 or more
• Use of hands to finger, handle or feel - Up to 1/3
• Pushing/Pulling - None
• Stooping, kneeling, crouching or crawling - None
• Reaching with hands and arms - Up to 1/3
• Tasting or smelling - None
• This position requires that weight be lifted or force be exerted.
• Up to 10 pounds - 2/3 or more
• Up to 35 pounds - 1/3 to 1/2
• Up to 50 pounds - None
• Up to 100 pounds - None
• More than 100 pounds - None
• This position has special vision requirements.
• Close Vision (clear vision at 20 inches or less)
• Color Vision (ability to identify and distinguish colors)
• Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus)

WORK ENVIRONMENT

This position requires exposure to the following environmental conditions.

• Wet, humid conditions (non-weather) - None
• Work near moving mechanical parts - Up to 1/3
• Fumes or airborne particles - Up to 1/3
• Toxic or caustic chemicals - Up to 1/3
• Outdoor weather conditions - None
• Extreme cold (non-weather) - None
• Extreme heat (non-weather) - None
• Risk of electrical shock - None
• Work with explosives - None
• Risk of radiation - None
• Vibration - None

The typical noise level for the environment is:

• Very Quiet
• Quiet
• Moderate Noise
• Loud Noise
• Hearing
• Ability to hear calls
• Ability to hear instructions from physician/department staff/others

EEO/ADA STATEMENT

Brattleboro Memorial Hospital provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Brattleboro Memorial Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources.

Your employment with Brattleboro Memorial Hospital is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Brattleboro Memorial Hospital is not guaranteed for any length of time.

I understand the description of this job and the essential functions, as given above. I also understand that not all of the duties are described above, and that I will perform those above and other related duties as directed by my supervisor and management. I further understand that employment is at-will, and that either I or my employer may terminate the employment relationship at any time.

Compensation Disclosure in Accordance with Vermont Act 155

In compliance with Vermont Act 155, Brattleboro Memorial Hospital provides the compensation range for this position in good faith. The listed range represents the pay scale reasonably expected for a successful candidate based on factors such as relevant experience, education, internal equity, and market competitiveness. Final compensation will be determined during the hiring process.