Medical Secretary Receptionist

Job Description

Job Description

The Medical Secretary Receptionist plays a crucial role in supporting a busy private medical practice by managing patient appointments, handling high volumes of patient interactions, and ensuring smooth front desk operations. This role requires excellent organizational and customer service skills, familiarity with EHR and standard office software, and occasional handling of insurance-related tasks. The position offers opportunities for professional growth through regular training and cross-training initiatives.

Responsibilities

• Schedule and manage patient appointments efficiently
• Facilitate patient check-in and verify insurance information
• Handle a high volume (30+) of patient interactions daily via phone and in-person
• Verify insurance eligibility and assist with basic insurance claims processing
• Deliver professional and courteous customer service to patients and visitors
• Utilize EHR software and standard office tools for record keeping and communications

Preferred Qualifications

• Entry-level experience in medical administration
• Associate Degree in Medical Office Administration or related field
• Strong customer service skills