Call Center Representative
Insight Global
A client of Insight Global is looking for a Call Center Associate to sit onsite in Durham, NC. The Call Center Associate is responsible for professionally handling both inbound and outbound customer calls, ensuring each interaction reflects a high standard of service. This role involves resolving customer inquiries efficiently and escalating technical issues to the appropriate teams when necessary. Accurate documentation of all customer interactions is essential to maintain service quality and continuity. Additionally, the specialist will collaborate closely with IT and telecommunications teams to ensure seamless support and operational stability. Must Haves : Experience working in a call center or help desk environment Ability to triage calls Strong customer service skills Understanding of network fundamentals Insight Global
Vacancy posted 2 days ago
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