Customer Service Manager

Job Description

Job Description

Position Summary

Badin Shores Resort is seeking an experienced and service-oriented Customer Service Manager to lead our homeowner and guest services team. This role is responsible for delivering exceptional customer experiences for homeowners, residents, guests, and visitors while ensuring efficient day-to-day operations within our HOA-managed resort community. The ideal candidate is proactive with strong communication skills, a hospitality mindset, and experience managing customer service operations in a resort, hospitality, property management, or HOA environment.

Key Responsibilities

• Serve as the primary point of contact for homeowner, resident, and guest inquiries, concerns, and escalated issues.

• Ensure prompt and professional resolution of service requests, complaints, and community-related concerns.

• Maintain positive relationships with homeowners, board members, residents, vendors, and resort guests.

• Develop and implement customer service standards, policies, and procedures.

• Monitor customer satisfaction metrics and identify opportunities for service improvements.

• Coordinate communication regarding community events, maintenance projects, amenities, and HOA updates.

• Collaborate with Park Manager to ensure seamless operations.

• Assist with homeowner meetings, community events, and special projects as needed.

• Ensure compliance with HOA governing documents, policies, and resort regulations.

Qualifications

Required

• Minimum 3–5 years of customer service experience.

• Strong conflict resolution and problem-solving skills.

• Excellent verbal and written communication abilities.

• Proficiency with Microsoft Office, customer relationship management (CRM) software.

• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Experience working within an HOA, resort, hospitality, property management, or community association setting.

• Knowledge of HOA governance, homeowner relations, and community management practices.

Key Competencies

• Customer-focused mindset

• Conflict resolution and mediation

• Organization and time management

• Professionalism and discretion

• Relationship building

• Attention to detail

• Adaptability and initiative

Compensation & Benefits

• Competitive salary based on experience

• Health, dental, and vision insurance

• Paid time off and holidays

• 401(k) 

• Professional development opportunities

How to Apply

Interested candidates should submit a resume and cover letter outlining their relevant experience and customer service leadership accomplishments.

Badin Shores Resort is an Equal Opportunity Employer and values diversity in the workplace.