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Scheduler

Insight Global

Scheduler Insight Global is seeking 10 highly organized and customer-focused Schedulers to support a large-scale Care Management program for a leading healthcare organization. This team will play a critical role in coordinating member assessments for approximately 80 Care Managers, ensuring timely scheduling, effective resource utilization, and a positive member experience. The Scheduler serves as the primary liaison between members, Care Managers, and operational teams to coordinate assessment appointments, manage scheduling changes, maintain accurate documentation, and support program reporting. This role requires strong communication skills, exceptional attention to detail, and the ability to thrive in a fast-paced, high-volume environment. Key Accountabilities: Schedule Coordination Conduct outbound outreach to members to schedule care management assessments and visits. Coordinate appointment availability between members and assigned Care Managers. Manage appointment confirmations, cancellations, reschedules, and follow-up activities. Ensure schedules are optimized to maximize Care Manager productivity and resource utilization. Monitor scheduling queues and proactively address gaps in coverage or appointment availability. Resource Management Support scheduling activities for a team of approximately 80 Care Managers. Balance workloads across assigned Care Managers based on availability, geography, and business needs. Escalate scheduling conflicts, capacity concerns, and coverage issues to leadership as needed. Partner with operational teams to maintain efficient scheduling processes and meet program goals. Member & Stakeholder Communication Serve as a primary point of contact for scheduling-related member inquiries. Educate members on the purpose and importance of completing their care management assessment. Provide professional, compassionate, and customer-focused service during all interactions. Collaborate closely with Care Managers, operational leadership, and support teams to ensure a seamless scheduling experience. Reporting & Documentation Accurately document all scheduling activities, member interactions, and appointment outcomes. Generate and review scheduling reports, productivity metrics, and operational tracking documentation – alongside the Project Coordinators Support leadership with reporting related to appointment completion rates, scheduling effectiveness, and workload management. Insight Global

Vacancy posted 2 days ago
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