Technical Response Engineer

Technical Pre-Sales Role

At Lenovo, our vision is "Smarter technology for all." This means we are committed to delivering technology that improves human outcomes. We create smarter solutions that make life better, work more productive, and make a positive impact on the world. Our mission is to enable transformation through advancements in AI, hybrid cloud, edge, IoT, and metaverse solutions, enriching individual lives and revolutionizing businesses.

We are looking for someone who challenges the ordinary and seeks to innovate. We want curious-minded people that are and always will be a student of the game regarding new/emerging technologies.

This Morrisville NC based position is an internal-facing, technical pre-sales role supporting Lenovo's sales teams. Your primary responsibility will be responding to technical queries from our sales force, both direct and channel driven. Your guidance will be critical in forming IT solutions that address our customer's business needs. You will be integral to the sales teams for hardware configurations, RFP assistance, and overall technical response.

The Technical Sales organization that you would be joining is the tip of the spear for Lenovo as we introduce our customers and prospects to innovative solutions around our ThinkPad, ThinkCentre, ThinkStation, AR/VR, Smart Office, Retail, Healthcare, IoT and Modern Deployment solutions.

Key Responsibilities

• Collaborate with direct and channel sales teams to provide technical pre-sales support
• Respond to technical questions that comes from sales through a queuing system
• Provide guidance to sales on hardware configurations, software, services and best practices
• Assist in responding to technical portions of RFPs
• Understand and stay up to date on Lenovo's full portfolio of end point / user product offerings
• Understand and stay up to date on emerging technologies and products and Lenovo's strategies to address them

Position Requirements

• 2+ years experience in the PC industry with a technical focus or completion of an engineering degree in computer science, IT, or similar technical degree
• Strong foundation in basic computing knowledge; hardware components, operating systems, software applications and networking
• Self-starter who can work independently in a fast-paced environment
• Previous experience in PC Sales Support is highly desired
• Excellent professional verbal and written communication skills

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. To find out more visit and read about the latest news via our StoryHub.