Cash and Trade Proc Rep - C02 - NEWARK

Business Overview The Public Sector Lockbox business is a multi‑shift, 363 days‑per‑year operational unit that provides a variety of services to government clients to assist them in managing their receivables and sensitive documents. The core functions include Mailroom, Batching, Scanning, Dispatch, and Data Entry. Most functions occur in a POD or small team environment. A successful candidate must be able to work weekends/holidays, additional hours as required, and successfully complete the government‑required background check. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned as needed by business demands. Schedule Tue - Sat 3:00PM - 11:30PM Responsibilities Perform end‑to‑end document and payment processing across all core functions for Public Sector Lockbox (mail receipt, document assembly, image capture, data entry, and outbound shipping preparation, etc.). Accountable for meeting or exceeding quality and productivity standards in at least three functions. Demonstrate a high level of focus and attention to detail, ensuring strong quality and minimizing rework. Readily and positively adapt to changes in deadlines and daily work assignments. Safely operate mail‑center automated equipment. Escalate observed issues timely and appropriately. Proactively identify opportunities for process improvements yielding increased productivity and efficiency for the operation. Interact professionally and positively with team members, peers, and managers across shifts to ensure client timelines and quality requirements are met. Assist with staff education as needed. Operate within a highly regulated, high‑security environment; adhere to all departmental and corporate policies, dress code, client requirements, and compliance guidelines. Accept feedback in a constructive manner. Actively engage in cross‑site, cross‑shift committees and initiatives. Actively contribute to a positive team environment and culture. Embrace change and support business directives. Treat everyone with dignity and respect. Adhere to Citi Values and Code of Conduct. Other duties to support the business as needed. Qualifications Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment. Ability to work in a fast‑paced, team‑oriented operation with strict deadlines and service levels. Flexible and adaptable, able to multi‑task and prioritize in a high‑paced processing environment with strict deadlines and service levels. Demonstrated history of working well within a team environment, working towards a common goal requiring respectful communication and teamwork. Excellent attention to detail, targeting straight‑through processing. General PC proficiency; including MS Office and Lockbox Applications. Public Sector Lockbox operations experience preferred. Excellent written and verbal communication skills. Self‑motivated with strong time‑management skills. Highly motivated and execution driven. Able to work a flexible schedule to accommodate weekends/holidays and additional hours as required. Prior Lockbox, payment processing, banking, or operations experience preferred. Strong data entry skills preferred. Able to meet the physical demands of the job: lifting up to 40 pounds, performing repetitive bending and lifting tasks, and walking and standing for long periods of time. Manual dexterity required; all tasks are repetitive. U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position. Must be able to speak, write, and understand English. Must pass an extensive background check including criminal, credit, and drug (renewed every 5 years). High School diploma or GED required. Job Family Group Operations - Transaction Services Job Family Cash Management Time Type Full time Primary Location Newark, Delaware, United States Salary $39,520.00 - $46,810.00 annually. In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Benefits Citi offers competitive employee benefits, including medical, dental and vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. Equal Opportunity and Disability Accommodations Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, view Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citi