Assistant Property Manager (East Village)

Organization Background Aeon is a nonprofit developer, owner, and manager of affordable communities in the Twin Cities. For 40 years, we have created housing that goes beyond shelter, serving as a platform for resilience, opportunity, and lasting impact. With almost 5,000 apartment homes, Aeon provides stability for thousands of residents each year. Position Summary The Assistant Property Manager supports leasing, resident relations, rent collection, financial processes, vendor coordination, and regulatory compliance at East Village, a 181‑unit apartment community in Minneapolis, MN. The role collaborates with maintenance to maintain a safe and welcoming environment and helps achieve the property’s operational and financial goals. Key Responsibilities Respond to resident, vendor, and management inquiries promptly and professionally. Enter and coordinate maintenance requests and vendor access. Attend community meetings and assist with resident communications. Respond to emergencies and urgent situations. Provide onsite office support during business hours: answer phones, manage mail, maintain filing systems, and order supplies. Maintain office equipment and assist residents with general inquiries. Accurately enter applicant and resident information into the property management system. Support day‑to‑day office organization and operations. Maintain compliance with HUD, LIHTC, and other affordable housing regulations. Prepare recertification notices and collect required household documentation. Work with Aeon’s compliance team to resolve non‑compliance events. Maintain accurate compliance files and records retention practices. Support rent collection activities, including receipts, deposits, and delinquency notices. Assist with lease terminations and legal processes. Contribute to operational and financial goals through fiscally responsible decision‑making. Support occupancy and leasing goals through daily leasing activities. Process applications and assist with resident retention efforts. Ensure marketing and leasing practices align with fair housing requirements. Conduct move‑in and move‑out inspections. Walk the property regularly to identify maintenance or safety concerns. Support inspection readiness and physical asset preservation efforts. Partner with maintenance staff to maintain high property standards. Conduct property tours and inspections, walking through hallways, stairwells, leasing offices, common areas, and occupied or vacant units. Skills & Qualifications Previous property management or related detail‑oriented administrative experience required. Experience with affordable housing programs such as Tax Credit and Project‑Based Section 8 is a plus. Strong organizational skills with the ability to manage competing priorities. Experience with Yardi, Fortress, or another property management software is a plus. Demonstrated ability to engage in culturally responsive interpersonal communication. Exceptional customer service skills focused on resident retention and satisfaction. Experience working with individuals experiencing mental health, substance use, poverty, long‑term homelessness, or trauma is a plus. Ability to manage competing responsibilities in a fast‑paced, high‑energy environment. Resourceful problem‑solving, relationship‑building, and commitment to excellence aligned with Aeon’s mission. Solid work ethic and good judgment, prioritizing a wide range of tasks. Commitment to learning and participation in Aeon’s diversity, equity, and inclusion efforts. Physical Requirements Remain in a stationary position for extended periods while working at a computer and attending meetings. Operate standard office equipment, including computers, phones, and printers. Move about the office to access files, meeting spaces, and equipment. Reach above and below shoulder height to access file cabinets, storage areas, and supplies. Lift and carry materials up to 15 pounds on an occasional basis. Conduct property tours and inspections, navigating multiple floors and uneven surfaces. Communicate clearly and effectively, verbally and in writing, in person and through virtual platforms. Work in environments with moderate noise levels, such as shared office spaces and meetings. Compensation, Hours & Location The pay range for this position is $24–$26 per hour, depending on experience and skillset. The role is full‑time, Monday to Friday, 8:30 am to 5:00 pm, with occasional flexibility for resident events and community activities. This is an in‑person role based at East Village, with occasional work at Aeon’s Central Office or other properties as needed. EEO Statement Aeon is an Equal Opportunity / affirmative action employer. Employees and residents are encouraged to apply. We strongly encourage applicants with disabilities, from BIPOC communities, the LGBTQ+ community, and other underrepresented groups. #J-18808-Ljbffr