Shift Lead

Job Title: Shift LeadReports to: General ManagerClassification: Full-time, hourlyWage: $19.48 per hour + tipsWhat's the job?Shift Leads are highly-skilled team members who know the ins and outs of their cafe. They act as the go-to person when the Assistant Cafe LeadACL and GM are not available, and ensure quality standards are being met across the team. Shift Leads operate with curiosity and lead by example. They run shifts, can work in any position, and ensure the next day is set up for success.Shift Leads demonstrate a complete understanding of G&B and GGET values and standards, as outlined in the Company’s training documents. They are accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff.Key ResponsibilitiesRun effective and efficient shiftsRun breaksManage shift deploymentEnsure task list accountabilityOperate with expertise in every positionOpen and close the cafeDe-escalate conflict with guests as neededOperate with high technical skill and hospitality expertiseComplete basic troubleshooting on equipmentAct as a bearer of quality standards for the teamPerform regular QC for both food and beveragesSupport in training team members through coaching and shadow shiftsMaintain cleanliness and safety standards in the cafeManage cafe opens and closes with owner expertiseRecord waste logsRecord transfer logsValidate deliveriesSupport General Manager and Assistant Cafe Leader in end of period dutiesOther Job DutiesBe kind, engaging, and knowledgeable about our offerings and about coffee generallyHold staff accountable for quality control of product, recipes, equipment operation and maintenanceProactively pass on CS knowledge to new staffCoach and empower team members to take ownership of each customer’s experienceCoach other team members in time management, task completion, and intentional operationBe positive and honestDisplay excellent hospitality to all customers and coworkersHustle, serve guests with magical speedDisplay confidence and seek to constantly improve your skills in all aspects of daily coffeebar operations, including but not limited to:- Customer service- Coffee brewing and espresso extraction- Drink finishing- Serving food- Dishwashing and general cleaningStay up-to-date with all menu offeringsTake pride in the condition of your workspaceRequired Skills, Knowledge, and AbilitiesUnderstand and implement our mission, vision and valuesApply “owner eyes” to all aspects of the shopDemonstrate mastery of feedback and shop processesDemonstrate a keen eye for detail and the bar skills necessary to lead coffee serviceDemonstrate the ability to improve the work - and the experience - of the employees around youManage up, bringing not only problems but also potential solutions, to your managerShare our absolute passion for coffee, food, and hospitalityOpen and/or close the coffeebar, and posses overall schedule flexibilityExcellent time management and delegation skillsFunction well in a fast-paced and, at times, stressful environmentExperiential QualificationsPrevious success working on a G&B/GGET team of highly-comparable experience from an outside companyExperience working with diverse teamsPhysical Requirements, with or without a reasonable accommodationAbility to move about the cafe space frequently throughout shiftAbility to operate job related tools, such as espresso machines and coffee brewersAbility to communicate effectively with coworkers and customersAbility to frequently move prep items in bins weighing up to 40lbsExposure to kitchen environment with hot surfacesSome Reasons You Might Like Working HereWe offer competitive wagesWe offer company-sponsored medical benefits through Kaiser Permanente for both yourself and your dependantsAdditional vision and dental benefitsWe offer a 401k plan with company matching fundsFree drinks, one free bag of coffee per week, and discounts on all food and merchWe are a growing company rooted in the LA areaWe have a proven track record of promoting from withinWe are a team full of passionate people who love what we do #J-18808-Ljbffr