Starbucks Lead | Full-Time | Pasadena Convention Center & Auditorium

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Starbucks Lead is responsible for leading and managing a team of baristas, ensuring excellent customer service, and upholding Starbucks standards during their shifts.

This role will pay an hourly rate of $23.00-$26.00.

Benefits for full-time roles: Health, dental and vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until August 22, 2025.

About the Venue

The Pasadena Convention Center is a campus-style meetings and events complex in Pasadena, California offering 130,000 sq. ft. of meeting space.

Responsibilities

• Leading a team of baristas.
• Ensuring excellent customer service.
• Upholding Starbucks standards at the Pasadena Convention Center.

Qualifications

• Customer service experience in a retail or restaurant environment - 1 year.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodations.
• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers.
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees.
• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build relationships.

Strengthened by Our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.