Banking Associate - Liverpool Office

Banking Associate - Liverpool Office

Our Banking Associates have a passion for excellence in customer service and are focused in their goal of doing what is right for our customers. They are responsible for providing accurate high-quality customer service on the teller line as well as additional services on the platform line. Our Banking Associates provide a complete range of customer services, including but not limited to, opening new accounts, explaining available products and services, and gathering customer information to process new and existing accounts. They advise customers on financial services, supporting the achievement of retail sales goals, and have excellent communication skills.

For over 100 years Solvay Bank has been dedicated to our customers and our community. Join us and enjoy the many rewards; matched 401(K) retirement savings, health and dental coverage, and more.

Position Title: Banking Associate

Reports To: Assistant Branch Manager / Branch Manager

Position Summary:

Receives and pays out money, keeps records of money and negotiable instruments involved in financial transactions, while providing exceptional client service by performing the following duties:

• Delivers excellence in customer service, guidance and respect to all Solvay Bank customers and co-workers in accordance with the Solvay Bank Client Service Standards
• Thoroughly understands, embraces and exhibits Solvay Bank Values and serves as an example to others in actions and words
• Receives checks and cash for deposit, verifies amount and examines checks for endorsements
• Cashes checks and pays out money after verification of signatures and customer balances
• Processes negotiable instruments following all policies and procedures
• Enters customer transactions into computer software to record transactions, and issues computer generated receipts
• Place holds on accounts in accordance with bank and regulatory policy
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
• Develops strong knowledge of the Bank's deposit and electronic banking products so as able to recognize client needs and makes appropriate recommendations or referrals to co-workers
• Removes deposits from and counts and balances cash in automated teller machines and night depository
• Maintains proper cash level in drawers, keeps cash secure, and maintains a high level of security for the bank
• Accepts stop payment requests and address changes, distributing to the proper personnel for processing
• Assists with daily scanning to balance branch
• As needed, educates and assists customers with opening various types of deposit accounts, ordering debit cards and changes to existing accounts. Provides information on products and services that meet the customer's need and wants in accordance with all Bank procedures.
• Maintain the ability to actively and professionally cross-sell Bank products and other Bank services.
• Adheres to established policies, procedures and federal regulations
• Performs other tasks requested by supervisor/manager as they relate to the bank and its functions
• Adheres to Information Security policies and related regulatory policies, procedures and standards designed to protect customer and Bank-owned information
• Ensures excellent customer service by working in alternative branches as needed and requested by management, fostering teamwork across the retail network.

Qualifications:

• Experience in counting currency and coin
• Good math aptitude
• Ability to deal effectively and tactfully with all types of customers

Education and/or Experience:

• High School Graduate or GED
• Customer service experience
• Previous cash handling experience

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, and climb stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is moderate.