Delivery Operations Director

Delivery Operations Director

Chick-fil-A Midtown Tulsa

We are looking for a driven, highly engaged leader to join our team as our  Delivery Operations Director . This role will lead our Delivery and Catering business and serve as a key operational leader within the restaurant.

The right person for this role enjoys building relationships, developing people, creating organized systems, and being actively involved in daily restaurant operations. While Delivery and Catering will be the primary area of ownership, this is not a position that operates separately from the restaurant. During non-catering times, the Delivery Operations Director will be expected to actively support operations, lead the team, and help deliver an exceptional experience for both our guests and Team Members.

Key Responsibilities

Delivery & Catering Ownership

• Take ownership of the execution and growth of Delivery and Catering orders
• Ensure catering orders are accurate, organized, prepared on time, and delivered professionally
• Coordinate large and complex catering orders from preparation through final delivery
• Maintain strong communication between Front of House, Back of House, leadership, and delivery team members
• Build relationships with catering guests and help create repeat business
• Identify opportunities to grow our catering and delivery business
• Maintain high standards for food quality, presentation, accuracy, and guest communication
• Develop systems and routines that create consistent catering execution
• Train and develop Team Members involved in catering and delivery

Restaurant Operations

• Serve as an active operational leader when not executing catering responsibilities
• Support Drive Thru, Front Counter, Dining Room, and other areas of the restaurant as needed
• Lead with urgency during peak business periods
• Demonstrate strong Chick-fil-A service and hospitality standards
• Engage with Team Members and help create a positive, high-performing environment
• Coach Team Members and provide real-time feedback
• Assist leadership in maintaining operational excellence throughout the restaurant
• Be willing to step into whatever position is necessary to support the team and serve our guests

What We Are Looking For

We are looking for someone who:

• Has a strong sense of ownership and personal responsibility
• Is naturally organized and able to manage multiple priorities
• Enjoys working directly with and developing people
• Is comfortable leading in a fast-paced restaurant environment
• Demonstrates excellent hospitality and communication skills
• Takes initiative instead of waiting to be directed
• Has the ability to see what the restaurant needs and respond
• Can balance administrative responsibilities with hands-on operational leadership
• Is dependable, professional, and detail-oriented
• Wants to grow as a leader and make a meaningful impact on the business

Operational Expectations

This role requires a strong understanding of Chick-fil-A operations and service. Experience with  Drive Thru operations, guest hospitality, order accuracy, speed of service, and basic Chick-fil-A service standards will be important for success.

The Delivery Operations Director should be someone who is just as comfortable preparing and executing a large catering order as they are stepping into the Drive Thru, supporting a busy lunch, engaging with Team Members, or helping solve an operational challenge.

Our Goal

We want our Delivery and Catering business to be an extension of the same experience guests receive inside our restaurants. This Director will play an important role in making that happen while also contributing to the overall operational strength, culture, and success of Chick-fil-A Midtown Tulsa.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.