Dealer Analyst

Dealer Analyst

The Dealer Analyst position is a customer support position for dealership parts managers, helping dealers through phone and email contacts. The Dealer Analyst is responsible for the research and resolution to parts related inquiries from Auto (Honda & Acura), PSP, Power Equipment, and Marine dealerships. The position is responsible for not only outstanding customer service to dealers, accurate processing of claims, and timely feedback to dealers on credit issues but also supporting our internal DPSM's field operations and ensuring dealer compliance with Parts System Guide (PSG) policies.

Key Accountabilities

• Parts Ordering (availability, pricing, color code, etc.); Order Status & Maintenance; Parts Returns Requirements; Missing Dealer Credits; Core Return & Credits
• Daily monitoring of the 9 PC OAR mailboxes and take necessary action, Processing Manual OAR Claims, Investigate Dealer Rejection Disputes - Review QFG Pictures, Dealer Pictures, and Carrier Delivery Receipt Documentation
• Inbound ACD Coverage - Answer incoming calls, research and respond to internal and external customers, and support group efforts for effective phone coverage
• Identification and resolution of publication and parts error
• Dealer communication regarding Parts Quality and Manufacturing Related Issues; Inflator Warranty Claim Errors Resolution; Campaign Parts Recall Dealer Inquiries
• Coordinate group concerns and assist dealers with complex technical questions regarding quality control, customer orders, and stock checks

Qualifications, Experience, and Skills

• High School Diploma.
• One to two years of college preferred, or work related experience
• One plus years of customer service experience preferred
• Good written, interpersonal and telephone communication skills
• Advanced working knowledge of MS Office Applications and AHM software/applications
• Demonstrated ability to work in a team oriented environment is a must
• Knowledge of automobile, motorcycle, and power equipment line is a plus

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.