Sales Manager

Salary: $80,000/ year (depending on experience) Full-time office-based role, requiring evening and weekend availability Responsibilities: To oversee, manage, and lead the sales / reservations team ensuring daily performance targets are achieved Prepare, deliver, and motivate sales staff for the day ahead ensuring delivery of key messages. Compiling and analyzing sales figures — daily, weekly and monthly Collecting customer feedback and market research Feedback to the Product department on calls received and obstacles which you have had to overcome. Attend virtual “bridging” meetings to share information with other departments to benefit the end result. Constantly evaluate performance and success of the Sales team through call listening and feedback on success and development areas Monitoring individual’s & team’s QA, and Error scores to with an eye for accuracy Reporting on staff attendance, absence and compete Return to Work Own pre and post sales related customer service issues escalations in a timely professional manner Qualifications: Essential – Embrace change when new strategies are delivered by the business. Always maintain a high motivation and positive atmosphere within the sales office Ensure highest level of customer service provided to deliver exceptional customer journey. Be able to demonstrate open, sell and close in line with company expectations and sales structure coaching where needed. Proven “sales” track record in delivering results to company KPI’s. Resilient, excellent communication skills both written and verbal, with strong people skills. A confident, strong, friendly personality. The ability to be flexible, decisive and quick thinking. Self-motivated with a positive outlook, and a clear focus on high quality and business profit Ability to work under pressure. Able to understand profit and loss calculations and basic business finance, e.g., gross margin percentages and calculations. Experience within the travel industry Desirable – Experience within a management position Must be adept in use of MS Office 2000 or later, particularly Excel and Word, Internet and email. Speak Spanish at the conversational level. #J-18808-Ljbffr