System Director, Client Financial Services

Job Description:Systems Director, Client Financial ServicesCenterstoneFull-Time | Remote | Monday–FridayRemote Work Eligibility: This position is remote; however, candidates must reside in a state where Centerstone is currently authorized to employ remote workers. At this time, we are unable to consider applicants who reside in Alaska, California, Connecticut, Delaware, Maryland, Massachusetts, Montana, New Jersey, New York, Oregon, or Vermont.Lead Revenue Cycle Excellence at CenterstoneCenterstone is seeking an experienced and strategic Systems Director, Client Financial Services to lead revenue cycle operations across our organization. This key leadership role oversees billing and client financial services functions, driving financial performance, optimizing revenue capture, ensuring regulatory compliance, and developing high-performing teams that support our mission of delivering accessible, quality care.As a trusted partner to Revenue Cycle Management (RCM) and executive leadership, you'll help shape organizational strategy, improve operational efficiency, and ensure exceptional service for both our clients and internal stakeholders.What You'll DoRevenue Cycle Leadership & StrategyProvide system-wide leadership for billing and client financial services operations.Drive revenue cycle performance through effective reimbursement strategies, revenue optimization, and cash flow management.Monitor key performance metrics and implement initiatives that improve outcomes and operational efficiency.Partner with RCM leadership to establish annual quality, productivity, and performance goals.Support budgeting, forecasting, staffing plans, and revenue modeling activities.Identify and lead process improvement initiatives that enhance accuracy, efficiency, and financial performance.Team Leadership & DevelopmentRecruit, develop, coach, and retain high-performing team members and leaders.Conduct performance reviews, provide ongoing feedback, and support professional growth.Foster a culture of accountability, collaboration, innovation, and continuous improvement.Lead team communication efforts through regular meetings and transparent leadership practices.Ensure employees receive ongoing training, development, and continuing education opportunities.Operational Excellence & ComplianceEnsure compliance with all federal, state, payer, accreditation, and organizational requirements.Maintain alignment with company policies, procedures, and strategic objectives.Monitor departmental performance and implement corrective action plans when necessary.Provide oversight and guidance for complex billing issues and operational challenges.Support audits, quality improvement initiatives, and accreditation activities.Executive PartnershipCollaborate with executive and operational leaders on strategic initiatives and organization-wide projects.Coordinate cross-functional resources to support efficient and effective financial operations.Provide actionable insights and recommendations that improve revenue capture, operational efficiency, and overall organizational performance.What We OfferAt Centerstone, we believe in supporting our employees so they can thrive both personally and professionally.Benefits Include:29 Days of Paid Time Off (PTO)Remote Work OpportunityHRSA Loan Repayment Eligibility (where applicable)Medical, Dental, and Vision Insurance403(b) Retirement Plan with up to 5% Employer MatchCompany-Paid Basic Life InsuranceEmergency Medical Leave ProgramFlexible Spending Accounts (Healthcare & Dependent Care)Employee Assistance Program (EAP)Employee Wellness ProgramEmployee Discount ProgramMileage Reimbursement (when applicable)Education & ExperienceRequiredBachelor's degree in Business, Healthcare Administration, Human Services, Psychology, or a related field.Minimum of 2 years of leadership experience in healthcare revenue cycle, billing, client financial services, or a related area.PreferredMaster's degree in Business, Healthcare Administration, Human Services, Psychology, or a related field.Additional leadership experience within healthcare billing, revenue cycle management, or client financial services.What We're Looking ForRequired Knowledge, Skills & AbilitiesStrong expertise in healthcare revenue cycle operations, patient accounts, insurance billing, and reimbursement processes.Knowledge of healthcare regulations, payer requirements, and revenue cycle best practices.Understanding of medical terminology, coding principles, and reimbursement methodologies.Proven ability to analyze operational performance and drive process improvement.Strong leadership, coaching, and team development skills.Excellent communication, relationship-building, and problem-solving abilities.Proficiency in Microsoft Office and other business systems.Ability to handle confidential and sensitive information with discretion.Preferred ExperienceExperience leading multi-site or enterprise-wide revenue cycle operations.Background in behavioral health, community mental health, or healthcare organizations.Familiarity with Missouri Department of Mental Health regulations.Leadership ExpectationsSuccessful candidates will:Champion Centerstone's mission, vision, and strategic priorities.Lead teams through growth, change, and continuous improvement initiatives.Establish and execute departmental goals aligned with organizational objectives.Build strong partnerships and foster accountability across teams.Navigate complex employee and operational challenges with professionalism and respect.Promote innovation, efficiency, and operational excellence.Create an inclusive and supportive workplace where employees can thrive.Why Centerstone?At Centerstone, your work directly supports access to life-changing healthcare services. As the Systems Director, Client Financial Services, you'll play a critical role in strengthening revenue cycle operations that help sustain our mission and expand care to the communities we serve. Position Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness Brightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Preferred Family Health Care is a Smoke and Tobacco Free Workplace.SummaryLocation: Kirksville, MO; Columbia, MO; Springfield, MO; Jefferson City, MO; Kansas City, MO; St. Louis, MOType: Full time