Director of Operations

Job Description

Job Description

About the Company

Our client is a rapidly growing, well-funded startup in the commercial insurance space, partnered with one of the largest aid agencies in the country. The company offers access to hundreds of carriers, ensuring the best pricing for clients. This is a unique opportunity to join early and help build something big, with equity and options available for the right candidate.

About the Role

The Director of Operations will wear many hats—leading a small team, managing accounts, overseeing operational processes, and driving sales. The ideal candidate is not only experienced but also adaptable and growth oriented. You thrive in dynamic environments, are energized by building from the ground up, and possess the confidence to engage with CEOs while motivating a small, agile team.

Responsibilities

• Lead and manage a small, diverse team in a fast-paced, startup environment.

• Oversee sales strategies and actively participate in business development, including cold calling.

• Develop and implement operational SOPs from scratch.

• Manage recruiting efforts and streamline customer service and sales flows.

• Collaborate with general partners and external stakeholders.

• Cultivate relationships with CEOs and key decision-makers, demonstrating confidence and credibility.

• Balance strategic planning with hands-on execution, stepping in wherever needed.

Qualifications

• Experience: 5–7 years in the insurance industry (Commercial P&C preferred; Residential or Benefits also considered).

• Startup Agility: Proven ability to thrive in dynamic, ambiguous environments where processes are built, not inherited.

• Leadership: Hands-on leader with a track record of motivating and scaling small teams.

• Sales Skills: Comfortable with cold calling, lead generation, and owning the sales cycle.

• Growth Mindset: Driven by the opportunity to shape a company’s future and grow alongside it.

• Cultural Fit: Confident communicator who can engage at the executive level while fostering a collaborative team culture.