Operations Manager

Location: Full Remote - MUST reside in Southeast Michigan or Central Alabama Compensation: $70,000 annual base salary, with expected total annual compensation of approximately $130,000, including commission. Shift: 24/7 operational role For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking an Operations Manager to work at a leading commercial restoration organization. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity. Why You Should Apply To Be Operations Manager Competitive base salary with commission opportunities, total expected annual compensation up to $130,000 Comprehensive benefits package including medical, dental, and 401(k) with employer match Paid Time Off (PTO) and company-provided equipment (cellphone and computer) Opportunity to lead nationwide restoration projects with a reputable industry leader Company-paid travel for required training Remote work flexibility with support for continued professional growth What’s a typical day as Operations Manager? You’ll be: Managing inbound emergency restoration work orders from nationwide clients and responding within five minutes Assigning and allocating work orders to Project Managers and subcontractor partners Coordinating restoration projects across all 50 states and maintaining daily communication with clients Ensuring Service Level Agreement (SLA) compliance and client satisfaction Monitoring project progress and ensuring timely completion of deliverables Developing job estimates, quotes, and proposals, and reviewing project documentation for accuracy Analyzing operational and financial data to support budgeting and forecasting Troubleshooting operational challenges and developing effective solutions Leading, coaching, and supporting Project Managers and subcontracted teams Maintaining accurate job records and operational documentation Ensuring quality standards, safety requirements, and company procedures are followed Collaborating with internal departments to improve operational performance Delivering exceptional customer service while managing multiple priorities This Job Might Be An Outstanding Fit If You Have hands-on restoration field experience and can effectively lead teams Possess a minimum of 5 years of operations management and/or project management experience Hold a bachelor’s degree or equivalent combination of education and relevant experience Have experience in commercial restoration, residential restoration, or insurance claims management Are familiar with building systems and trades such as electrical, plumbing, HVAC, and general construction Demonstrate proficiency in both field operations and office environments Exhibit excellent written and verbal communication skills Excel in customer relationship management and problem-solving Possess strong analytical, organizational, and time management skills Are highly proficient with Microsoft Office Suite and web-based business applications Are self-motivated, comfortable working remotely, and thrive in environments with changing priorities Are willing to maintain an "always on" operational mindset outside of scheduled vacation Preferred Qualifications Experience with Xactimate and XactAnalysis Knowledge of commercial restoration estimating and insurance claims processes IICRC Water Restoration Technician (WRT) and Applied Structural Drying (ASD) certifications Additional IICRC certifications Experience coordinating subcontractors and nationwide restoration crews Familiarity with commercial emergency response operations As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. 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