Collision Estimator

At Gerber Collision & Glass, the Estimator is responsible for providing an exceptional customer experience while creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. Key Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide customers with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service. Ensure compliance with all insurance client requirements, processes and metrics. Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery. Communicate all customer requests and needs to appropriate team members. Provide positive energy when greeting customers in person and on the phone. Have an understanding of all required insurance programs and procedures. Participate in daily production walks with the Management Team as required. Support all team members when required. Participate in monthly Health & Safety and staff meetings (if required). Attend training, information sessions and workshops recommended by Store Manager. Maintain the store’s KPIs by maximizing role performance. Uphold the company’s core values: Honesty, Integrity & Respect. Education and Experience Knowledge of repairs and OE guidelines. High School Diploma or equivalent. Awareness of where to look for answers. Basic computer skills. Compliance for DRP’s: minimum of 1‑year experience. Must be willing to complete I‑CAR training. Valid driver’s license. Required Skills and Abilities Awareness of where to look for answers. Basic computer skills. Compliance for DRP’s: minimum of 1‑year experience. Willingness to complete I‑CAR training. Valid driver’s license. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Benefits Annual paid time off (PTO) plans. 2 weeks of paid parental leave for full‑time employees who work a minimum of 30 hours per week. 6 paid holidays annually. Medical, prescription drug, dental & vision insurance effective Day1. 401(k) retirement plan with company match. Employer‑paid short‑term disability & life insurance. Additional voluntary life insurance. Continuing education opportunities. Free prescription or non‑prescription safety glasses annually. Annual voluntary uniform stipend. Voluntary daily pay option available. Equal Employment Opportunity The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply. Gerber Collision & Glass has been wowing customers with our collision repair services for over 80 years. Compensation $50,000 - $100,000 annually, depending on experience. #J-18808-Ljbffr