IT Help Desk Associate

Job Description

Job Description

Launch Your IT Career with Casey Peterson, LTD

Casey Peterson, LTD is seeking a dependable, service-oriented IT Help Desk Associate to join our Information Technology team. This entry-to-mid-level role is ideal for someone with a strong technical foundation who enjoys solving problems, helping others, and building a career in IT. The position focuses on first-line technical support, troubleshooting, workstation deployment, and assisting with day-to-day technology operations across our growing accounting and advisory firm.

What You'll Do

• Provide technical support via phone, email, chat, and in person.
• Troubleshoot hardware, software, network connectivity, Microsoft 365, and firm-specific applications.
• Set up, image, deploy, and maintain workstations, laptops, and peripheral devices.
• Assist with software installations, updates, and routine system maintenance.
• Support employee onboarding and technology-related training.
• Document technical issues and resolutions while maintaining accurate records.
• Escalate complex technical issues to senior IT staff as needed.
• Help maintain a positive technology experience for employees throughout the firm. 12

What We're Looking For

• Strong customer service and communication skills.
• Basic knowledge of Windows operating systems, Microsoft 365, hardware troubleshooting, and networking concepts.
• Ability to prioritize tasks and manage multiple requests efficiently.
• Strong attention to detail and problem-solving abilities.
• Commitment to professionalism, teamwork, and continuous learning.
• Associate degree in Information Technology, Computer Science, or related field preferred; equivalent education and experience will be considered. 12

Why Casey Peterson?

At Casey Peterson, we believe our people are our greatest asset. You'll work alongside experienced professionals in a collaborative, team-oriented environment where learning and growth are encouraged. We offer competitive compensation, comprehensive benefits, professional development opportunities, and the chance to make a meaningful impact every day.

Apply Today

If you're passionate about technology, enjoy helping others, and are ready to grow your IT career, we'd love to hear from you.

Apply through Indeed or visit our careers page to submit your application.

The purpose of this notice is to inform you that we will be conducting a pre-employment background investigation in conjunction with your acceptance of an offer for employment with our company.

 

This background investigation may involve verifying or reviewing any of the following relevant information:

- Social Security Number
- DMV Record
- Prior Employment History
- Educational History

As part of this investigation, the Company will obtain a consumer report from a Consumer Reporting Agency, ProScreen, for employment purposes. The Company may use information in the consumer report for decisions related to your employment. A copy of the report will be provided to you, free of charge, if you wish. You authorize the Company to obtain this consumer report by your signature below. Please include your address below if you wish to receive a copy of the report. This notice and authorization is in accordance with the Fair Credit Reporting Act.

I authorize the Company to obtain a consumer report for employment purposes.