IT Regional Service Technician

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support Provide customer support onsite and remotely using connection software Thoroughly document and follow up on every customer interaction Prioritize and resolve tickets according to established SOPs and KB articles Meet or exceed KPI goals Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions Perform hardware repair, maintenance, security tasks, cleaning, component replacement, and diagnostics Run network cables, install patch panels, and set up racks/enclosures Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites Back up data and perform system restores Test solutions, document work, and provide recommendations for ongoing system health Travel onsite to local clients’ premises in the Philadelphia Metro Region Requirements Practical experience with hardware assembly, disassembly, maintenance, and repair Strong knowledge of Windows OS (installation, recovery, setup, updates) Knowledge of major software suites, including Microsoft Office Familiarity with antivirus, security, and firewall technologies, including installation and recovery Working knowledge of business networking, including Active Directory, Group Policy, file sharing, Exchange, and MS Server Solid troubleshooting skills across operating system, hardware, and network issues, including malware and virus removal Ability to identify and diagnose failed hardware components Valid Driver’s License A+, Net+, and Sec+ certifications, or equivalent experience preferred Experience with modern operating systems preferred Deep understanding of business networking preferred Deep understanding of Active Directory, Group Policy, and file sharing preferred General understanding of technology related to small-medium businesses preferred Virtualization experience is a plus Consistent hand and finger dexterity necessary to operate computer equipment Ability to sit, stand, walk, talk, hear, and see Ability to type using hands Ability to stoop, kneel, crouch, twist, crawl, reach, and stretch occasionally Ability to travel dependent on company needs Ability to lift and/or move up to 30 pounds occasionally Core Competencies Demonstrates expertise in troubleshooting and resolving technical issues related to hardware, software, and networking, with a strong focus on customer support and documentation. Proficient in maintaining and configuring operating systems and security tools, while adhering to established procedures and performance metrics. Highest-signal resume keywords Windows OS Installation and Recovery A+, Net+, and Sec+ Certifications Active Directory and Group Policy Management Hardware Repair and Maintenance Troubleshooting Network Issues Hard Skills Hardware Assembly and Repair Operating System Configuration Antivirus and Security Tool Installation VPN Connectivity Troubleshooting Data Backup and System Restore Network Cable Installation Microsoft Office Suite Proficiency Malware and Virus Removal Diagnostics and Component Replacement Basic Server Support Soft Skills Customer Support Documentation Skills Problem-Solving Prioritization Communication Certifications & Qualifications A+ Certification Net+ Certification Sec+ Certification Industry Keywords Business Networking Active Directory Group Policy File Sharing Small-Medium Business Technology Tools & Technologies Connection Software Patch Panels Racks/Enclosures Office Productivity Suites Firewall Technologies #J-18808-Ljbffr